APAC Customer Experience Director – Strategy & Growth

Broadcom Inc.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A global technology company in Singapore is seeking a Senior Manager / Director for Customer Experience. In this senior role, you will provide strategic vision and lead a high-performing team in delivering top-notch services for customers. Applicants should have a strong track record in services consulting, demonstrate customer-first thinking, and possess excellent communication skills for engaging with executive-level stakeholders. The role offers opportunities for innovation and growth while maintaining high standards in customer service.

Qualifications

• Proven track record of outstanding performance in developing innovative solutions.
• Strong interpersonal skills to influence stakeholders across projects.
• Experience working within a matrix technology business.

Responsibilities

• Develop and maintain strategic plans for VMware's service offerings.
• Act as an evangelist for services, building effective relationships.
• Determine operational plans relating to professional services.

Skills

Customer experience strategy

Leadership in services consulting

Problem solving

Executive-level communication

Building long-term relationships

SaaS & Cloud technologies knowledge

Job description

A global technology company in Singapore is seeking a Senior Manager / Director for Customer Experience. In this senior role, you will provide strategic vision and lead a high-performing team in delivering top-notch services for customers. Applicants should have a strong track record in services consulting, demonstrate customer-first thinking, and possess excellent communication skills for engaging with executive-level stakeholders. The role offers opportunities for innovation and growth while maintaining high standards in customer service.