APAC Client Service Lead — Strategy, Analytics & Leadership

RIMOWA; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A luxury lifestyle brand in Singapore is seeking a Client Service Manager to lead operations, manage a multicultural team, and enhance client relations. Responsibilities include strategic planning, performance monitoring, and client issue resolution, ensuring high service standards. Candidates should have at least 5 years of relevant experience, strong leadership abilities, and proficiency in key software tools, particularly Microsoft Excel and Salesforce Service Cloud. This role demands excellent communication skills and an ability to adapt within a dynamic environment.

Qualifications

• At least 5 years of experience as a Client Service Manager.
• Inspirational leader capable of building a collaborative culture.
• Ability to translate data insights into actionable strategies.
• Thorough and detail-oriented ensuring high service standards.
• Advanced communication skills in English, further languages are a plus.

Responsibilities

• Lead the Client Service implementation in Singapore.
• Prepare quarterly contact forecasts and define team sizing.
• Monitor KPIs and implement action plans for improvement.
• Lead a multicultural team with structured coaching methodologies.
• Act as the Voice of the Client in cross-functional projects.

Skills

Leadership

Client-focused culture building

Analytical thinking

Strong communication

Team collaboration

Detail-oriented

Project management

Adaptability

Tools

Microsoft Excel

PowerPoint

Salesforce Service Cloud

Job description

A luxury lifestyle brand in Singapore is seeking a Client Service Manager to lead operations, manage a multicultural team, and enhance client relations. Responsibilities include strategic planning, performance monitoring, and client issue resolution, ensuring high service standards. Candidates should have at least 5 years of relevant experience, strong leadership abilities, and proficiency in key software tools, particularly Microsoft Excel and Salesforce Service Cloud. This role demands excellent communication skills and an ability to adapt within a dynamic environment.