APAC Aftersales & Warranty Operations Lead

STULZ ASIA HUB PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading precision cooling technology company in Singapore is seeking an experienced Aftersales Support & Warranty Claim Manager. This role ensures customer satisfaction and operational excellence by managing warranty claims and leading a dedicated service team. Candidates should have 7+ years of HVAC experience and be bilingual in English and Chinese Mandarin. The role offers a competitive salary and a collaborative working environment with flexible arrangements.

Benefits

Competitive salary with performance-based incentives

Opportunities to shape innovative technologies

Collaborative environment

Flexible working arrangements

Comprehensive health & wellness benefits

Qualifications

• 7+ years of experience in HVAC aftersales or warranty management.
• Strong understanding of HVAC systems and diagnostics.
• Proven leadership experience in managing service teams.

Responsibilities

• Lead after-sales support for Asia Regional Hub Office.
• Oversee warranty claim processing and technical expertise.
• Develop training programs for service teams across the region.

Skills

Leadership

Technical support

Troubleshooting

Communication

Bilingual (English and Chinese Mandarin)

Job description

A leading precision cooling technology company in Singapore is seeking an experienced Aftersales Support & Warranty Claim Manager. This role ensures customer satisfaction and operational excellence by managing warranty claims and leading a dedicated service team. Candidates should have 7+ years of HVAC experience and be bilingual in English and Chinese Mandarin. The role offers a competitive salary and a collaborative working environment with flexible arrangements.