APAC After-Sales Leader: Warranty, Network & Ops

LANDI INTERNATIONAL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading firm in after-sales services based in Singapore is seeking an After-Sales Service Manager to enhance service and warranty operations across the APAC region. The ideal candidate will manage after-sales networks, resolve quality issues, and optimize service processes. Required qualifications include a Bachelor's degree, strong technical understanding, and expertise in after-sales management. Experience with vendor relations and project management is essential.

Qualifications

• Proven experience in after-sales management or operations management.
• Self-driven with excellent organizational and time management skills.
• Experience in vendor selection, onboarding, and performance monitoring.

Responsibilities

• Build and expand a comprehensive after-sales network.
• Lead efforts to resolve quality issues in products or services.
• Assess and optimize after-sales processes for efficiency.

Skills

Strong technical understanding of product architecture

Project management skills for service center rollouts

Analytical mindset to interpret KPIs

Customer-centric approach to service

Fluent in English; Chinese is a plus

Education

Bachelor's degree in Business Administration or related field

Job description

A leading firm in after-sales services based in Singapore is seeking an After-Sales Service Manager to enhance service and warranty operations across the APAC region. The ideal candidate will manage after-sales networks, resolve quality issues, and optimize service processes. Required qualifications include a Bachelor's degree, strong technical understanding, and expertise in after-sales management. Experience with vendor relations and project management is essential.