Analyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group

DBS Bank; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading Asian bank in Singapore is looking for customer service representatives to handle transactions, assist customers with inquiries, and market financial products. Ideal candidates will have a diploma, excellent interpersonal skills, and the ability to thrive in a fast-paced environment. Certifications in insurance concepts are required.

Benefits

Competitive salary

Dynamic work environment

Professional development opportunities

Qualifications

• Prior experience in the financial service sectors is ideal.
• Enjoys working in a fast-paced environment.
• Completion of certifications in Basic Insurance Concepts & Principles and Personal General Insurance required.

Responsibilities

• Handle over-the-counter transactions accurately.
• Assist customer enquiries to ensure satisfaction.
• Market and provide insurance advisory to customers.
• Educate customers on digital platforms.

Skills

Customer journey delivery

Interpersonal skills

Communication skills

Adaptability

Team player

Education

Minimum Diploma qualification

Tools

Branch Connect system

Job description

Overview

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Handle over-the-counter transactions in an efficient and accurate manner
• Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank’s products and services
• Market and provide advisory on General Insurance to customers
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction – customer wait time, problem resolution and customer feedback/escalation/complaint
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contribute to self and team effort by accomplishing related results

Requirements

• Minimum Diploma qualification
• Experience in delivering excellent customer journeys
• Ideally candidates who have prior experience in the financial service sectors
• Enjoy working in a fast-paced environment
• Excellent interpersonal and communication skills
• Meticulous and a good team player
• Highly adaptable, ability to deal with ambiguity
• Adapt to new ways of working through our digital systems & tools (e.g., Branch Connect system)
• Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role; candidates will be required to complete these certifications if selected
• Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)

Job specifics

• Primary Location: Singapore
• Job: Customer Service
• Job Posting: Jul 25, 2025, 4:42:01 PM

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Note: This description reflects current job expectations and does not constitute a contract of employment.