Analyst, Quality Sales Review, Compliance

AIA Singapore Private Limited; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading organization is seeking an individual for a pivotal role in meeting regulatory expectations through BSC reviews and investigations. The position offers an opportunity to contribute to a sustainable future by analyzing market conduct and supporting representatives. Ideal candidates will possess a diploma and relevant experience, with further industry certifications being advantageous.

Qualifications

• Minimum diploma qualification required.
• Experience in insurance sales advisory preferred.
• CMFAS 5, 9, and HI certifications advantageous.

Responsibilities

• Conducting quarterly BSC reviews and internal investigations.
• Preparing investigation reports with assessments and recommendations.
• Analyzing trends to identify high-risk representations.

Skills

Analysis

Interviewing

Data Analysis

Education

Diploma qualification

Job description

At AIA, we have initiated an exciting movement to create a healthier, more sustainable future for everyone.

Our goal is to improve people's lives, communities, and environments, aiming to help a billion people live healthier, longer, better lives by 2030.

We seek ambitious individuals who believe in shaping this future and are eager for exceptional career and personal growth opportunities. Join us to work with and learn from inspiring and supportive leaders.

About the Role

This position involves meeting regulatory expectations by conducting quarterly BSC reviews and internal investigations related to market misconduct by representatives.

Responsibilities include:

1. Fulfilling BSC framework requirements through reviews, customer surveys, Mystery Shopping cases, and assigning quarterly BSC grades to representatives and supervisors.
2. Conducting investigations by interviewing relevant parties, assessing documentary evidence, and providing outcomes.
3. Preparing investigation reports with assessments and recommendations.
4. Implementing disciplinary actions according to Market Conduct Standards.
5. Analyzing trends to identify high-risk representations and agencies.
6. Reviewing portfolios of high-risk representatives using data analysis.
7. Advising partners on BSC-related matters.
8. Performing additional duties as assigned to meet operational needs.

Qualifications:

• Minimum diploma qualification.
• Experience in insurance sales advisory preferred.
• Market conduct and/or Balanced Scorecard experience preferred.
• CMFAS 5, 9, and HI certifications are advantageous.

Join us in believing in better at AIA. Working at AIA means contributing to this movement. We offer opportunities to learn, grow, and shape your career your way.

#LI-SF1

Build a career with us as we help our customers and community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this opportunity. Incomplete or inaccurate information may affect your application processing. Ensure your submitted information is current and accurate.