Analyst, EUC & Svc Desk

Singtel Group; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading technology services firm in Singapore is seeking a Desktop/Service Desk Engineer to provide end-user support. The ideal candidate should hold a Higher Nitec or Diploma in a relevant discipline and have at least one year of technology administration experience. Responsibilities include troubleshooting platform issues, managing client requests, and ensuring service levels are met. This role also involves working in a collaborative environment, focusing on delivering high-quality service.

Qualifications

• Minimum Higher Nitec or Diploma Certification in Computer/Electronic Engineering.
• 1+ years related experience in Technology Administration preferred.
• Independent and resourceful with a 'can-do' attitude.

Responsibilities

• Perform End User Support for client management.
• Troubleshoot client platform problems and respond promptly to incidents.
• Maintain configuration and monitor service levels.

Skills

Client Management

Troubleshooting

Computer Literacy

Network Knowledge

Education

Higher Nitec or Diploma Certification in Computer/Electronic Engineering or equivalent

Tools

MS Office

Job description

Overview

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With us, you’ll be able to make it happen.

NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital services, technology, and more.

We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future. We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all. You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.

About NCS Group. We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together. We’re here to make the extraordinary happen. Find out more at ncs.co and our LinkedIn career site. We handle all profiles with the highest level of confidentiality.

We’re searching for a Desktop/Service Desk Engineer to be part of our diverse team of talent here at NCS!

Responsibilities

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Qualifications

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude

What you might also need to have

• 24 x 7 standby support and/or Shift work schedule