Analyst, EUC & Svc Desk

NCS; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider in Singapore is looking for an entry-level Analyst for the EUC & Service Desk team. The role involves implementing Amazon Connect cloud contact center solutions, with responsibilities including configuration, customer communication, and support for CRM integrations. Ideal for fresh graduates passionate about cloud technologies and AI. The company promotes core values of Adventure, Excellence, Integrity, Ownership, and Unity.

Qualifications

• Fresh graduate with technical aptitude and interest in cloud technologies.
• Strong communication and interpersonal skills required.
• Willingness to learn about Amazon Connect and related technologies.

Responsibilities

• Configure Amazon Connect contact flows and routing profiles.
• Assist in implementing solutions with senior engineers.
• Support integration efforts with CRM systems.

Skills

Cloud technologies interest

Strong communication skills

Attention to detail

Education

Fresh graduate in Computer Science, Information Systems or related field

Tools

AWS services

Job description

Analyst, EUC & Svc Desk

Date: 6 Oct 2025

Location: Singapore, Singapore

Company: Singtel Group

We are seeking a motivated fresh graduate or entry-level professional to join our team implementing Amazon Connect cloud contact center solutions. This role involves working closely with customers and internal teams to design, configure, and deploy contact center and AI-powered solutions, including conversational IVRs, real-time analytics, and generative AI capabilities.

Key Responsibilities:

• Learn and assist in configuring Amazon Connect contact flows, routing profiles, and AI features such as sentiment analysis and call summarization
• Work with senior engineers and project managers to implement solutions tailored to customer requirements
• Support integration efforts with CRMs (e.g., Salesforce) or other business systems
• Help test, troubleshoot, and document deployments
• Communicate effectively with customers to gather requirements, provide updates, and deliver training on new features

Requirements:

• Fresh graduate in Computer Science, Information Systems, Engineering, or a related field
• Technical aptitude with an interest in cloud technologies and AI/GenAI solutions
• Strong communication and interpersonal skills to work with customers and stakeholders
• Willingness to learn Amazon Connect, AWS services, and customer experience best practices
• Team player mindset with proactive attitude
• Attention to detail in configuration and testing work

Preferred Qualifications:

• Exposure to contact center environments, service desk operations, or customer service through internships, part-time jobs, or school projects
• Basic understanding of AWS cloud fundamentals
• Familiarity with AI concepts such as speech recognition, sentiment analysis, or chatbot

We are driven by our AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity - and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Learn more about us at ncs.co and visit our LinkedIn career site.