Analyst, Business Development (Retail & Commerce)

Mastercard; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Mastercard in Singapore seeks an Analyst, Business Development (Retail & Commerce) to lead end-to-end relationships with key merchant customers. You will drive commercial growth, collaborate with global teams, and deliver payment strategies that create value for Mastercard and its customers.

You will analyze data, develop insights, and communicate program rules and best practices across internal and external stakeholders.

Qualifications

• Analytical and problem-solving abilities with data-driven mindset.
• Strategic thinker able to translate analytics into business actions.
• Strong written and verbal communication skills.
• Project management experience with attention to detail.
• Capable of working independently in a fast-paced environment.
• Proficient PC skills: Excel, Word, PowerPoint; Access; BI tools like Tableau or Domo.
• Understanding of risk management disciplines.

Responsibilities

• Lead Mastercard relationships with Retail & Commerce merchants in Singapore.
• Drive commercial growth and implement payment strategies.
• Collaborate with global and local stakeholders to identify opportunities.
• Support compliance with Mastercard standards and processes.
• Utilize analytics to develop KPIs and reporting for performance.
• Coordinate cross-functional workstreams and ad-hoc projects.

Skills

Analytical skills

Problem-solving

Strategic thinking

Written & verbal communication

Project management

Independent work

multitasking and deadlines

Microsoft Excel

Microsoft Word

PowerPoint

Microsoft Access

Tableau/BI tools

Risk management awareness

Tools

Tableau

Domo

Excel

Word

PowerPoint

Access

Programming knowledge

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Analyst, Business Development (Retail & Commerce)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Analyst, Business Development (Retail & Commerce)

Overview

This role offers the opportunity to lead and manage the end-to-end Mastercard relationship with key Retail and Commerce merchant customers in Singapore. As the primary account manager, you will drive commercial growth, strengthen partnerships, and deliver impactful payment strategies that create value for both Mastercard and its customers.

Role

• Partner cooperatively in a team environment to support evolution of a wide array of programs across Mastercard business
• Liaise with global customer base to identify opportunities to improve current programs and develop understanding of customer needs
• Support larger team functions related to ensuring customer compliance with Mastercard standards
• Will work with analytic insights and tools to facilitate compliance, investigative, and reporting initiatives
• Perform project management duties, creating and documenting processes, developing timelines, managing compliance cases, supporting risk mitigation for our third parties
• Communicate across key stakeholders to out into place action plans to address vulnerabilities and weaknesses
• Interface with customers, both internal and external, to effectively communicate and educate on program rules, procedures and best practices
• Perform desktop research to identify regional or global trends and develop key performance metrics and reporting
• Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed

All About You

• Analytical, investigative and problem-solving skills
• Strategic thinker with ability to derive and translate data analytics to meet business goals
• Sound written and verbal communication skills
• Project management skills, highly organized with strong attention to detail
• Must be able to work independently in developing and mapping out solutions
• Must be able to work in a fast paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results
• Expert PC skills including proficiency in Microsoft Excel, Word, PowerPoint, and Access; programming and coding ability a plus
• Experience with Tableau, Domo, or other comparable business intelligence tools
• Understanding of risk management disciplines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.