Alumni Engagement Officer (Nanyang Avenue)

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Data Manager to oversee alumni engagement data and coordinate data projects. Responsibilities include developing reports, ensuring data accuracy, and managing stakeholders. The ideal candidate has a Bachelor's degree, advanced Microsoft skills, and 4-5 years of experience in data management. This role offers a salary of $5500-7500 per month for a duration of 1 year.

Qualifications

• Advanced-level knowledge of Microsoft applications.
• Minimum 4-5 years’ experience in data and database management.
• Familiarity with the Personal Data Protection Act (PDPA).

Responsibilities

• Develop and improve data reports for alumni engagement.
• Coordinate data/IT projects and manage technical aspects.
• Ensure CRM data accuracy and compliance with data privacy policies.

Skills

Excellent communication skills

Strong project management skills

Resourceful and able to work independently

Exceptional organisational skills

Knowledge of alumni relations

Education

Bachelor's Degree in Information Systems/Technology

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Scope:

Data Management

• Develop and improve data reports for the Office of Alumni Engagement (OAE) and senior management.
• Maintain accurate alumni engagement data (including event participation, CET, volunteerism) by working with various departments.
• Fulfil ad hoc data requests within specified deadlines, and update alumni LinkedIn profiles and notable alumni lists.
• Work with the team lead and senior executive on recruitment, training, and supervision of student helpers for Blackbaud CRM data updates.

Data & IT Project Management

• Collaborate with units like the University Advancement Office (UAO) and Centre for IT Services (CITS) to improve alumni-related IT services.
• Co‑lead and coordinate data/IT projects, and manage technical aspects of the alumni portal. Work with internal and external stakeholders including OAE colleagues, CITS, schools, alumni and vendors.

Operations & Coordination

• Guide and partner with the senior executive in ensuring CRM data accuracy and managing CRM access requests.
• Support data audits and ensure compliance with NTU’s data privacy policies.
• Maintain and update standard operating procedures (SOPs).

Other Duties

• Perform additional tasks as assigned to support team objectives.

Working Arrangement:

Location: Nanyang Drive

Working Hours:

Mon – Thur: 8.30am to 5.45pm (inclusive of 45 mins lunch break)

Fri: 8.30am to 5.15pm (inclusive of 45 mins lunch break)

Salary: $5500-7500/Month

Duration: 1 Year

Requirements:

Qualifications

• Bachelor's Degree in Information Systems/Technology, Data Analytics or other related fields.
• Advanced-level knowledge of Microsoft applications e.g. Excel, Word, PowerPoint.
• Knowledge and skills in data visualizations.
• Familiarity with the Personal Data Protection Act (PDPA), data privacy and governance policies.
• Minimum 4-5 years’ experience in data and database management, or customer or membership-type platforms/app or IT related-projects.
• Experience in managing others e.g. junior staff will be advantageous.

Skills & Competencies

• Excellent communication (both written and verbal) and interpersonal skills, with the ability to engage and connect with diverse stakeholders.
• Strong project management skills, with the ability to coordinate multiple initiatives simultaneously.
• Resourceful and ability to work independently and in a group setting in a fast‑paced environment.
• Exceptional organisational skills and attention to detail.
• Knowledge of alumni relations and an understanding of the higher education landscape is a plus.

EA License No.: 96C4864 (Shanice Lim Xin Ni)

Reg. No.: R22110485