Alerts & Customer Support Monitoring Specialist

WSH EXPERTS PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

WSH EXPERTS PTE. LTD. in Singapore invites applications for a customer service role focused on supporting clients via phone and video calls. You will monitor alerts, verify information, and provide timely assistance while recording all interactions in our system.

The position requires a Diploma or equivalent, a calm and professional demeanor, and the ability to work on weekends/public holidays per roster. Training will be provided to new hires.

Qualifications

• Experience in customer service or call centers is advantageous.
• Comfortable handling professional phone and video calls.
• Ability to follow procedures and SOPs accurately.

Responsibilities

• Monitor system alerts and identify potential issues.
• Contact customers via phone/video to verify information and provide assistance.
• Record interactions and actions accurately in the designated system.
• Escalate urgent or non-compliance cases per procedures.
• Follow approved scripts, SOPs and service timelines.
• Coordinate with teams to handover outstanding cases between shifts.
• Maintain confidentiality of information and records.
• Attend trainings and on-the-job training as required.

Skills

Customer service

Communication skills

Phone and video calls

Detail-oriented

Education

Diploma or equivalent

Job description

WSH EXPERTS PTE. LTD. in Singapore invites applications for a customer service role focused on supporting clients via phone and video calls. You will monitor alerts, verify information, and provide timely assistance while recording all interactions in our system.

The position requires a Diploma or equivalent, a calm and professional demeanor, and the ability to work on weekends/public holidays per roster. Training will be provided to new hires.