Airport Service Officer - Up to $2350p.m. | Shifts

P-SERV PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading aviation service provider in Singapore is seeking a customer service professional to assist passengers and visitors with their queries, recommend services, and handle emergencies. The ideal candidate should have at least 1 year of experience in customer service, be confident and approachable, and be willing to work rotating shifts. This role involves creating smooth experiences for travelers and responding to inquiries across multiple channels.

Qualifications

• Minimum 1 year of customer service experience.
• Confident, approachable, and comfortable interacting with passengers from diverse backgrounds.
• Willing to work rotating shifts.

Responsibilities

• Assisting passengers and visitors with queries and directions.
• Sharing flight information and recommending airport dining and retail options.
• Responding to inquiries via calls, emails, chatbot, and social media.
• Handling on-site incidents and medical emergencies professionally.
• Supporting daily operations and taking on ad-hoc duties as needed.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Education

Minimum GCE ‘N’ Level

Job description

Join one of the most recognized names in the aviation industry and be part of a team dedicated to deliveringsmooth, memorable experiencesfor travellersfrom around the world.

Job Responsibilities:

• Assisting passengers and visitors with queries and directions
• Sharing flight information and recommending airport dining and retail options
• Responding to inquiries via calls, emails, chatbot, and social media
• Handling on-site incidents and medical emergencies professionally
• Supporting daily operations and taking on ad-hoc duties as needed

Job Requirements:

• Minimum GCE ‘N’ Level and above
• Minimum 1 year of customer service experience
• Confident, approachable, and comfortable interacting with passengers from diverse backgrounds
• Willing to work rotating shifts

Interested applicants, please WhatsApp to 98266796
Thank you for your interest but only shortlisted applicants will be notified.
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EA License No: 90C3494
EA Personnel No: R21102746
EA Personnel Name: Tay Hui Huang