Airport Operations Supervisor

Smarte Carte; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading services company in Singapore is looking for an experienced supervisor to oversee operations in the assigned terminal. The role involves managing manpower, ensuring resources are available, and handling customer service issues. Candidates must have at least 2 years of supervisory experience and preferably a diploma in a relevant field. Familiarity with Changi Airport operations is an advantage. This position requires shift work and the ability to obtain an airport pass.

Qualifications

• Minimum 2 years of supervisory experience in operations functions.
• Confident in dealing with staff across all ages.
• Able to work on Shift Duty.
• Able to obtain an Airport Pass (Airside).
• Familiarity with Changi Airport terminal operations will be an added advantage.

Responsibilities

• Supervise operations in assigned terminal during shift duty.
• Ensure adequate manpower and resources are available in assigned terminal.
• Liaise with technical support team for the removal of damaged trolleys.
• Attend to customer complaints and escalation when required.
• Conduct schedule operations/safety/security briefing to trolley service officers.

Skills

Interpersonal skills

Communication skills

Organizational skills

Adaptability

Team player

Education

O Level / NITEC / Diploma in Science/Engineering/Supply Chain

Job description

Supervise operations in assigned terminal during shift duty.

Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.

Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.

Ensure intra-terminal and/or inter-terminal trolley transfers.

Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.

Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.

Attend to customer complaints and escalation when required.

Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.

Periodic Duties

Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers.

Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.

Conduct scheduled coaching session with direct reports

Covering TMC duties as and when assigned.

Job Specifications (Qualifications/Experiences)

O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred

Minimum 2 years of supervisory experience in operations functions.

Confident in dealing with staff across all ages.

Possess excellent interpersonal, communication and organizational skills.

Adaptable to change and a good team player.

Able to work on Shift Duty.

Able to obtain an Airport Pass (Airside)

Familiarity with Changi Airport terminal operations will be an added advantage

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