Airport Operations & Customer Experience Lead

Changi Airports International; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading airport service provider in Singapore is seeking a motivated individual for service operations management. The role involves enhancing passenger experience through service design and innovation. Candidates should have over 3 years of experience, strong communication skills, and proficiency in tools like Tableau or PowerBI. Join us in delivering exceptional service and fostering collaboration in a dynamic environment.

Qualifications

• 3+ years of relevant experience in service design, planning, or development.
• Strong presentation and storytelling skills.
• Ability to work independently in a dynamic environment.

Responsibilities

• Foster relationships to deliver service excellence.
• Own and deliver key service performance metrics.
• Analyse service gaps and develop innovative solutions.
• Lead cross-functional teams to implement service enhancements.

Skills

Service operations management

Excellent communication

Leadership skills

Data visualization

Team collaboration

Education

Good Degree in any discipline

Tools

Tableau

PowerBI

Job description

A leading airport service provider in Singapore is seeking a motivated individual for service operations management. The role involves enhancing passenger experience through service design and innovation. Candidates should have over 3 years of experience, strong communication skills, and proficiency in tools like Tableau or PowerBI. Join us in delivering exceptional service and fostering collaboration in a dynamic environment.