Airport Customer Experience Specialist

dnata; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading ground services provider in Singapore is looking for a Customer Service Assistant I to provide top-notch support at check-in counters. The ideal candidate should demonstrate strong communication skills and be physically capable of assisting passengers with their baggage. Responsibilities include verifying passengers' identities, handling customer issues, and ensuring safety compliance during operations. A minimum of GCE 5 'N' levels is required, and prior customer service experience is preferred.

Qualifications

• Customer service experience preferred.

Responsibilities

• Service customers at the check-in counters.
• Verify passengers’ identities at the gates.
• Provide support to special needs customers.
• Monitor boarding gates for timely flight departures.
• Handle irregular flight operations effectively.

Skills

Customer service orientation

Good communication skills

Ability to handle special needs passengers

Physical strength for baggage assistance

Education

Minimum GCE 5 'N' levels

Job description

A leading ground services provider in Singapore is looking for a Customer Service Assistant I to provide top-notch support at check-in counters. The ideal candidate should demonstrate strong communication skills and be physically capable of assisting passengers with their baggage. Responsibilities include verifying passengers' identities, handling customer issues, and ensuring safety compliance during operations. A minimum of GCE 5 'N' levels is required, and prior customer service experience is preferred.