Airline Operations App Support Engineer (L1/L2)

Sopra Steria I2S; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading European tech firm in Singapore seeks an L1/L2 Application Support Engineer to provide crucial support for airline operations applications. Responsibilities include troubleshooting, incident management, and ensuring high availability. Ideal candidates will have experience in application support within aviation and possess strong analytical and problem-solving skills. Proficiency in English and another Asian language is required. Attractive benefits include 18 leave days/year, insurance, and annual bonuses.

Benefits

Regular team buildings

18 leave days / year

Insurance, GP, Dental, Optical

Annual bonus

Training and certifications paths

Qualifications

• Experience with airline operations or aviation application support.
• Strong understanding of ITIL framework is mandatory.
• Ability to analyze logs and operational data.

Responsibilities

• Provide first- and second-line support for airline operations applications.
• Log, categorize, and resolve tickets using ITSM tools.
• Perform initial troubleshooting and maintain high customer satisfaction.

Skills

Application Support experience

Chinese or Japanese language skills

Analytical skills

Problem-solving skills

Education

ITIL Foundation certification

Tools

Freshdesk

Job description

A leading European tech firm in Singapore seeks an L1/L2 Application Support Engineer to provide crucial support for airline operations applications. Responsibilities include troubleshooting, incident management, and ensuring high availability. Ideal candidates will have experience in application support within aviation and possess strong analytical and problem-solving skills. Proficiency in English and another Asian language is required. Attractive benefits include 18 leave days/year, insurance, and annual bonuses.