Airline Customer Service (Lounge/Check in)

AlwaysHired; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading airport service company in Singapore is looking for Passenger Service Officers to provide exceptional service at Changi Airport. Candidates should be passionate about customer service and capable of assisting passengers with diverse needs. The role includes greeting passengers, handling requests, and delivering excellent service in premium lounges. This position offers a salary of up to $3,300 monthly and various benefits, including a signing bonus and opportunities for career growth.

Benefits

Up to $3,300 Monthly

$5,000 Joining Bonus

Training Provided

Qualifications

• Passionate and customer-focused individuals preferred.
• Must be well-versed in food and beverage offerings.
• Ability to communicate dietary restrictions clearly.

Responsibilities

• Greet and assist passengers during check-in and boarding.
• Deliver excellent service in premium airport lounges.
• Handle special requests and manage unique passenger needs.

Job description

Passenger Service Officers at Changi Airport

Passionate and customer‑focused individuals are welcome to join our team. In this role, you will be responsible for delivering exceptional service to passengers from check‑in through departure.

Compensation & Benefits

• Up to $3,300 Monthly (Basic + Allowances + OT Paid)
• $5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus
• Training Provided | Career Growth in Aviation Industry

Location: Changi Airport

6 Days Work Week | Rotating Shifts

Responsibilities

• Be well‑versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair
• Understand and communicate information on allergens and dietary restrictions to guests accurately
• Set up service stations, dining tables, and event carts according to established standards
• Take guest orders, serve, and present dishes professionally and promptly
• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion
• Accurately enter orders into the lounge system
• Complete daily reports, shift handovers, and assist with inventory checks
• Greet and assist passengers during check‑in and boarding
• Ensure smooth and seamless departure experiences
• Provide support to travelers with special needs
• Deliver excellent service in premium airport lounges

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.