Airline Customer Service (Lounge/Check in)

-; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading airport in Singapore is seeking passionate individuals to fill the role of Passenger Service Officer. You will deliver exceptional service to passengers, ensuring smooth experiences from check-in to departure. The position offers a competitive monthly salary of up to $3,300, along with generous bonuses and training opportunities in the aviation industry. This is a 6-day work week with rotating shifts.

Benefits

Up to $3,300 Monthly

$5,000 Joining Bonus

Training Provided

Career Growth in Aviation Industry

Responsibilities

• Be well-versed in the lounge's food and beverage offerings.
• Understand and communicate information on allergens to guests.
• Set up service stations and dining tables according to established standards.
• Take guest orders, serve, and present dishes professionally.
• Handle special requests and manage unique passenger needs.
• Accurately enter orders into the lounge system.
• Complete daily reports and assist with inventory checks.
• Greet and assist passengers during check-in and boarding.
• Ensure smooth departure experiences.
• Provide support to travelers with special needs.
• Deliver excellent service in premium airport lounges.

Job description

Passenger Service Officers at Changi Airport

Passionate and customer‑focused individuals are welcome to join our team. In this role, you will be responsible for delivering exceptional service to passengers from check‑in through departure.

Compensation & Benefits

• Up to $3,300 Monthly (Basic + Allowances + OT Paid)
• $5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus
• Training Provided | Career Growth in Aviation Industry

Location: Changi Airport

6 Days Work Week | Rotating Shifts

Responsibilities

• Be well‑versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair
• Understand and communicate information on allergens and dietary restrictions to guests accurately
• Set up service stations, dining tables, and event carts according to established standards
• Take guest orders, serve, and present dishes professionally and promptly
• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion
• Accurately enter orders into the lounge system
• Complete daily reports, shift handovers, and assist with inventory checks
• Greet and assist passengers during check‑in and boarding
• Ensure smooth and seamless departure experiences
• Provide support to travelers with special needs
• Deliver excellent service in premium airport lounges

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.