Airline Customer Service (Airport)

AlwaysHired; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading airport service company in Singapore is seeking Passenger Service Officers to deliver exceptional service to passengers at Changi Airport. This role involves assisting travelers from check-in to departure, providing support for unique passenger needs, and maintaining high service standards. Experience in customer service or hospitality is advantageous. Up to $3,300 monthly compensation and a joining bonus are offered.

Benefits

Up to $3,300 Monthly

$5,000 Joining Bonus

Training Provided

Career Growth in Aviation Industry

Qualifications

• Passionate and customer-focused individuals welcome.
• Ability to communicate allergens and dietary restrictions accurately.
• Experience with service in hospitality or aviation settings is advantageous.

Responsibilities

• Deliver exceptional service from check-in through departure.
• Assist passengers in lounges and handle unique needs.
• Complete daily reports and assist inventory checks.

Skills

Customer service orientation

Communication skills

Attention to detail

Job description

Passenger Service Officers at Changi Airport

Passionate and customer‑focused individuals are welcome to join our team. In this role, you will be responsible for delivering exceptional service to passengers from check‑in through departure.

Compensation & Benefits

• Up to $3,300 Monthly (Basic + Allowances + OT Paid)
• $5,000 Joining Bonus + AWS + up to 3 Months Variable Bonus
• Training Provided | Career Growth in Aviation Industry

Location: Changi Airport

6 Days Work Week | Rotating Shifts

Responsibilities

• Be well‑versed in the lounge's food and beverage offerings, with emphasis on the Singapore Hawker Fair
• Understand and communicate information on allergens and dietary restrictions to guests accurately
• Set up service stations, dining tables, and event carts according to established standards
• Take guest orders, serve, and present dishes professionally and promptly
• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion
• Accurately enter orders into the lounge system
• Complete daily reports, shift handovers, and assist with inventory checks
• Greet and assist passengers during check‑in and boarding
• Ensure smooth and seamless departure experiences
• Provide support to travelers with special needs
• Deliver excellent service in premium airport lounges

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.