Airline Assistant

CHINA SOUTHERN AIRLINES COMPANY LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A major airline company based in Singapore is seeking a candidate to manage passenger services, cargo handling, and customer support. The role requires strong communication and interpersonal skills, along with a customer-oriented attitude. Minimum diploma required. Candidates should be available to work shifts, weekends, and public holidays as needed.

Qualifications

• Minimum diploma holder or equivalent.
• Strong communication and interpersonal skills.
• Customer-oriented with a positive, professional attitude.
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Handling guest departure and arrival gate duties to ensure flight on time and safety.
• Ensure smooth and efficient boarding and departure processes.
• Support cargo reservations and bookings, processing cargo acceptance.
• Responding to customer ticketing/reservation/e-commerce sales matters.
• Building strong relationships with freight forwarders and logistics clients.

Skills

Communication skills

Interpersonal skills

Customer service orientation

Education

Minimum diploma or equivalent

Job description

Responsibilities

Passenger Service

• 1. Handling guest departure and arrival gate duties to ensure flight on time and safety
• 2. Ensure smooth and efficient boarding and departure processes in coordination with airline and airport teams.
• 3. Closing reports after the flight arrival and departure information
• 4. Handling baggage services and reports
• 5. Handling feedback and complaints, coordinating with support to resolve issues
• 6. Responding to incoming email and phone enquiries by passengers
• 7. Responding to Airport Traffic Operations; Basic ticketing and reservation knowledge response and handling airlines website information guide to passengers.
• 8. Assist in other duties assigned by Department Manager

Cargo Handling

• 1. Support cargo reservations and bookings, process cargo acceptance, documentation, and release according to airline and regulatory requirements.
• 2. Responding to incoming email and phone enquiries by cargo agents.
• 3. Maintain accuracy in cargo records and ensure compliance with safety and security procedures.
• 4. Required in/outbound shipment documents are uplifted on flights
• 5. Aircraft load planning, weight & balance calculations preparation to prevent any oversize shipments.
• 6. Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments.
• 7. Build strong relationships with freight forwarders and logistics clients
• 8. Assist in other duties assigned by Department Manager

Sales & Customer Support

• 1. Responding to ticketing/reservation/e-commerce sales and administrative routine portfolio matters.
• 2. Promptly and professionally handle walk-in, incoming calls and emails for general enquiries.
• 3. Handle all international and domestic ticketing queries
• 4. Handle airlines Sky-pearl Club membership queries and response.
• 5. Responsible for relationships and customer service-oriented with excellent interpersonal skills
• 6. Customer service ensuring customer satisfaction with a product or service.
• 7. E-commerce support: assisting with tasks related to online sales, including assisting with email marketing, website management, and other digital marketing initiatives.
• 8. Assist in other duties assigned by Department Manager

Requirements

• Minimum diploma holder or equivalent.
• Strong communication and interpersonal skills.
• Customer-oriented with a positive, professional attitude.
• Able to work shifts, weekends, and public holidays.
• Wearing a company uniform when assigned at frontliners duty.