Air Freight Coordinator [Changi | Mon–Fri + Alternate Sat | $2,500–$3,500] – EH03

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service representative. The role involves direct customer interaction, ensuring timely flight information delivery, and compliance with export regulations. Candidates must hold a diploma and have 3 years of experience in the industry. This position offers a competitive salary and a structured working schedule, with responsibilities that include monitoring customer satisfaction and adhering to regulations.

Qualifications

• Minimum Diploma.
• 3 years of experience in the same industry.

Responsibilities

• Interact with customers and provide reliable service.
• Ensure flight details are provided within 1 hour of booking.
• Check export document compliance when processing orders.
• Apply the correct export permits timely.
• Answer all calls within 3 rings.
• Monitor onboard status and inform customers of irregularities.
• Communicate with related departments effectively.
• Verify that airfreight rates are correct and updated.
• Be aware of new airline or governmental requirements.
• Submit monthly customer reports punctually.

Education

Diploma

Job description

Overview

• Working Location: Changi
• Working hours: Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary: $2500-$3500

Responsibilities

• Customer Service Interaction
• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern Eg Ops, Warehouse, Traffic, planning team
• Always ensuring that the Airfreight rates apply is correct and updated
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail

Requirements

• Min Diploma
• 3 year's experience within the same industries / field

Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)

Han Meng Zhuo | Reg No: R25138931

The Supreme HR Advisory Pte Ltd | EA No: 14C7279