Air Export Operation Executive - Changi [0580]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Service Interaction Specialist to provide exceptional service to customers. The role includes managing export documentation and ensuring timely communication. Candidates should possess at least a diploma and have a minimum of 3 years of experience in the field. This position offers a basic salary ranging from $2500 to $3500.

Qualifications

• Minimum 3 years of experience in the same industry/field.
• Strong customer service skills with a friendly demeanor.
• Ability to handle export documents and compliance.

Responsibilities

• Direct contact with customers ensuring timely flight details.
• Check compliance of export documents.
• Answer calls within 3 ringing tones.
• Monitor onboard status and inform customers of any irregularities.
• Ensure monthly customer reports are submitted on time.

Skills

Customer service

Communication skills

Export documentation

Education

Min Diploma

Job description

• Working Location: Alps Ave (Changi)
• Working hours: Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary: $2500-$3500

Responsibilities:

Customer Service Interaction

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern Eg Ops, Warehouse , Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated .
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail

Requirements

• Min Diploma
• 3 year's experience within the same industries / field

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580