Air Export Executive - Freight Forwarding / Changi [2683]

The Supreme HR Advisory; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Service Representative to provide friendly service and ensure proper document compliance. The role requires at least a Diploma and 3 years of experience in a similar field. Responsibilities include direct customer contact, timely reporting, and communication with relevant departments. This position offers a salary range of $2500 - $3500.

Qualifications

• Minimum Diploma required.
• At least 3 years experience in customer service within the relevant industries.

Responsibilities

• Direct contact with customers providing friendly and reliable service.
• Ensure timely submission of flight details within 1 hour.
• Check export documents compliance for processing work orders.
• Answer calls promptly within 3 ringing tones.
• Maintain communication with related departments.

Skills

Customer service skills

Communication skills

Compliance knowledge

Education

Diploma

Job description

Contact

WhatsApp: [phone] (Kyler)

Location & Hours

• Working Location: Alps Ave (Changi)
• Working Hours: Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary: $2500 - $3500

Responsibilities

Customer Service Interaction

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern Eg Ops, Warehouse , Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated .
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail

Requirements

• Min Diploma
• 3 year's experience within the same industries / field