Air Cargo Customer Success & Logistics Coordinator

TIC TRAFFIC INTERNATIONAL CONSORTIUM (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a professional Customer Service Representative to handle cargo bookings and customer inquiries. The ideal candidate will have experience in sales or operational roles within the transportation industry and proficient in Microsoft Office applications. Key responsibilities include maintaining customer relationships, negotiating shipping rates, and delivering exceptional service in a fast-paced environment.

Qualifications

• Strong understanding of computer systems and internet applications.
• Experience in the transportation or freight forwarding industry.

Responsibilities

• Provide excellent service to customers and build relationships.
• Negotiate rates and cargo space with carriers/airlines.
• Anticipate customer problems using reporting functions.
• Provide accurate order entry and monitor pricing.
• Prepare monthly administrative reports.

Skills

Customer service skills

Sales experience

Negotiation skills

Problem-solving skills

Communication skills

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A logistics company in Singapore is seeking a professional Customer Service Representative to handle cargo bookings and customer inquiries. The ideal candidate will have experience in sales or operational roles within the transportation industry and proficient in Microsoft Office applications. Key responsibilities include maintaining customer relationships, negotiating shipping rates, and delivering exceptional service in a fast-paced environment.