AI Tools Adoption & Support Specialist

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 50,000 - 65,000; Full time

Job summary

A leading tech support firm in Singapore seeks a Tech Support Specialist to enhance user interaction with AI tools. Responsibilities include managing user feedback, providing technical support, and ensuring efficient issue resolution. Ideal candidates will hold a relevant degree, have hands-on experience with cloud platforms, and demonstrate excellent communication skills. Join a dynamic environment where your technical expertise will empower users to leverage AI effectively.

Qualifications

• Minimum 1 year of relevant working experience in technical support or IT operations.
• Hands-on experience with cloud platforms is required.
• Strong ability to simplify technical concepts for non-technical audiences.

Responsibilities

• Bridge AI tools and end users through technical support.
• Collect and analyze user feedback to enhance AI tools.
• Manage support ticket lifecycle and provide timely resolutions.
• Conduct user acceptance testing on new features and updates.

Skills

Excellent communication skills

Technical documentation management

Customer service orientation

Adaptability to new technology

Education

Bachelor's degree or Diploma in IT

Tools

Google Cloud Platform

Amazon Web Services

Microsoft Azure

Job description

A leading tech support firm in Singapore seeks a Tech Support Specialist to enhance user interaction with AI tools. Responsibilities include managing user feedback, providing technical support, and ensuring efficient issue resolution. Ideal candidates will hold a relevant degree, have hands-on experience with cloud platforms, and demonstrate excellent communication skills. Join a dynamic environment where your technical expertise will empower users to leverage AI effectively.