AI Outcomes TPM: GenAI Platform & Incident Lead

Google LLC; Singapore; Presencial; SGD 200.000 - 280.000; Jornada completa

Descripción de la vacante

Google LLC is seeking a Senior Technical Program Manager for Cloud AI to own end-to-end management of customer bugs, blockers, and product defect escalations across Generative AI workloads and platform services. You will bridge field teams with Product Management and Core Engineering, establish intake channels, drive triage, and secure realistic ETAs while delivering concise executive reporting.

Join Google Cloud to leverage Gemini frontier models and Vertex AI, collaborating with DeepMind

Formación

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 7 years of experience in technical program management, software engineering, or technical product management.
• Experience managing bug, blocker, and incident resolution workflows for enterprise customers in cloud, AI/ML, or distributed systems environments.
• Experience with Generative AI technologies, Large Language Models (LLMs), AI infrastructure, APIs, or enterprise platform integrations.
• Experience collaborating with customer-facing field teams (Account Teams, Customer Engineers, and Solutions Architects) and Core Engineering/Product teams.

Responsabilidades

• Own and orchestrate the technical lifecycle for identifying, tracking, prioritizing, and resolving complex customer bugs, technical blockers, and product defect escalations across Generative AI solutions and platform services from initial intake through engineering fix and production verification.
• Act as the primary technical liaison between field teams, Product and Core Engineering; work directly with software engineers, product managers, and infrastructure leads to drive rapid root-cause analysis, negotiate engineering backlog prioritization, resolve critical defects, or secure realistic, committed resolution dates.
• Design, implement, and maintain automated reporting frameworks, dashboards, and operational telemetry tracking key metrics; deliver concise, high-signal briefings to executive leadership and key stakeholders.
• Advocate the customer experience and act as the escalation quarterback for high-priority accounts; proactively resolve systemic technical friction points to protect adoption and contract momentum, driving at-risk accounts to sustained green customer sentiment.

Conocimientos

Generative AI

LLMs

AI infrastructure

APIs

Platform integrations

Stakeholder collaboration

Educación

Bachelor's degree in CS or related field

Descripción del empleo

Google LLC is seeking a Senior Technical Program Manager for Cloud AI to own end-to-end management of customer bugs, blockers, and product defect escalations across Generative AI workloads and platform services. You will bridge field teams with Product Management and Core Engineering, establish intake channels, drive triage, and secure realistic ETAs while delivering concise executive reporting.

Join Google Cloud to leverage Gemini frontier models and Vertex AI, collaborating with DeepMind