AI Operations Coordinator (GenAI, Public Agency)

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A leading consulting firm in Singapore seeks an AI Operations Coordinator to manage and enhance AI tool usage across the organization. The role involves technical troubleshooting, user training, and maintaining a knowledge repository. Ideal candidates should possess a degree in a technical field and at least 2 years of relevant experience, along with familiarity with cloud platforms. This is a contractual position for 11 months with a salary of up to $5000/month.

Qualifications

• Singaporeans only.
• Min. 2 years of relevant working experience in technical support or IT operations.
• Hands-on experience with cloud platforms is a plus.

Responsibilities

• Collect and analyze user feedback to improve AI tools.
• Drive adoption through training and outreach.
• Provide timely resolution for technical issues.
• Build a centralized knowledge base.
• Conduct user acceptance testing for tool updates.
• Collaborate with development team on enhancements.
• Manage the lifecycle of support tickets.
• Monitor emerging AI trends for improvement.
• Maintain an AI resource repository on SharePoint.
• Provide comprehensive administrative support.

Skills

Technical support

User training

Change management

Cloud platforms

Technical documentation

Education

Degree in Business or technical field

Tools

Google Cloud Platform

Amazon Web Services

Microsoft Azure

Job description

Overview

We’re looking for an AI Operations Coordinator to bridge our organisation's AI tools and end users. This role combines technical troubleshooting with change management, requiring someone who can resolve AI tool issues, drive adoption through training, and maintain knowledge resources. The ideal candidate will manage support from user feedback to ticket resolution while staying current with AI trends.

Contractual Position: 11 months
Salary: Up to $5000/month

Job Responsibilities

• Collect, analyse, and synthesise user feedback to identify improvement opportunities and enhance the overall AI tool experience
• Drive organisation-wide adoption through targeted outreach, training initiatives, and change management strategies to maximise tool utilisation and value realisation
• Serve as the primary point of contact for technical issues, providing timely resolution for common problems and user queries
• Build and a centralised knowledge base to enable self-service support and improve response efficiency
• Conduct thorough user acceptance testing on new AI tool features and updates to ensure functionality meets user requirements and organisational standards
• Collaborate with development team to identify bugs, usability issues, and enhancement opportunities before deployment
• Manage the complete lifecycle of support tickets, from initial logging through to resolution and closure
• Monitor emerging AI trends, technologies, and best practices to identify opportunities for organisational improvement
• Develop and maintain a comprehensive, user-friendly AI resource repository on SharePoint, ensuring content remains current, accessible, and aligned with organisational needs
• Provide comprehensive administrative support including preparation of presentation materials, detailed meeting documentation, and action item tracking

Qualifications

• Singaporeans only
• Min. Degree in Business or tech related technical field
• Good to have minimum 2 years of relevant working experience in technical support, IT operations, or related field
• Hands-on experience with cloud platforms (Google Cloud Platform, Amazon Web Services, or Microsoft Azure)
• Proficiency in technical documentation and knowledge base management

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Chloe Chew (R1768631)
ScienTec Consulting (ScienTec Personnel) - 11C5781