AI-Driven Service & Product Designer

Singtel Group; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading telecommunications company in Singapore is seeking a Service & Product Designer to support the design of AI-enabled journeys and prototypes. This role requires 2–5 years of experience in service design, UX, or product design. Responsibilities include research, mapping processes, and collaborating across various teams. The ideal candidate is naturally curious, enjoys experimentation, and is passionate about AI and tech-enabled operations.

Qualifications

• 2–5 years of experience in service design, UX, product design, or similar fields.
• Familiarity with journey mapping, research, prototyping, or process mapping.
• Passionate about AI, automation, or tech-enabled business operations.

Responsibilities

• Support research activities: interviews, observation, data collection, and synthesis.
• Help map current-state journeys, processes, and pain points.
• Assist in creating future-state concepts, prototypes, and small experiments.
• Document user needs, business constraints, and system requirements.
• Support workshops and co-creation sessions.
• Work across teams including product, engineering, AI, operations, and business units.
• Project/Product Management.

Skills

Service design

UX design

Product design

Journey mapping

Research skills

Prototyping

Job description

A leading telecommunications company in Singapore is seeking a Service & Product Designer to support the design of AI-enabled journeys and prototypes. This role requires 2–5 years of experience in service design, UX, or product design. Responsibilities include research, mapping processes, and collaborating across various teams. The ideal candidate is naturally curious, enjoys experimentation, and is passionate about AI and tech-enabled operations.