AI Chatbot Specialist

AiChat Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading AI technology company in Singapore is looking for an AI Chatbot Specialist to design, build, and optimize conversational AI solutions. The role involves chatbot development, content creation, and performance analysis to enhance customer experience. Ideal candidates will have experience in AI chatbots, strong communication skills, and a detail-oriented approach to problem-solving. Join a dynamic team focused on cutting-edge AI advancements and customer engagement strategies.

Benefits

Opportunity to work on cutting-edge AI projects

Collaborative work environment

Fast-growing company culture

Qualifications

• Experience in conversational systems is essential.
• Ability to produce and interpret performance reports.
• Detail-oriented, user-focused problem-solving approach.

Responsibilities

• Gather and maintain content for knowledge bases.
• Build and train AI chatbots across platforms.
• Design conversation flows and chatbot logic.
• Write engaging chatbot dialogues.
• Analyze performance data for improvements.
• Support customer inquiries handled by chatbot.
• Assist project management with chatbot execution.

Skills

Experience designing or managing AI chatbots

Strong understanding of conversational design

Ability to create logic flowcharts

Excellent copywriting skills

Analytical mindset

Strong communication skills

Detail-oriented approach

Tools

Dialogflow

Botpress

Rasa

Intercom

Zendesk

Job description

Company

AiChat Pte Ltd

aichat.com

Designation

AI Chatbot Specialist

Date Listed

19 Dec 2025

Job Type

Entry Level / Junior Executive

Intern/TS

Job Period

Immediate Start, For At Least 6 Months

Profession

IT / Information Technology

Industry

Artificial Intelligence / Smart Automation

Location Name

New Bridge Road, Singapore

Address

New Bridge Rd, Singapore

Allowance / Remuneration

$650 - 850 monthly

Company Profile

AiChat is reshaping the future of customer experience with its next-generation, GenAI-powered conversational platform. Moving beyond text-based and social messaging chatbots, AiChat now delivers a true omnichannel engagement ecosystem — spanning Voice AI and web platforms, enabling brands to meet customers wherever they are, however they choose to connect. Headquartered in Singapore with a growing footprint across 9 countries in APAC, AiChat unites a world-class team of CX designers, digital strategists, and AI specialists. Together, they empower brands to create dynamic messaging strategies, automate operations, and deliver personalized, high-impact customer interactions that fuel satisfaction, loyalty, and growth. Trusted by leading global and regional brands including Bayer, MYDIN, KLCC, UPS, Petron, Thomson Medical, Marina Bay Sands, Sama-Sama Hotel KL International Airport, and Hatten Hotel Group, AiChat’s advanced AI solutions are designed to drive seamless, intelligent engagement across every channel.

Job Description

We are seeking a skilled AI Chatbot Specialist to design, build, train, and optimize conversational AI solutions that enhance customer experience and support internal teams. This role combines technical chatbot development, conversational design, content creation, and performance analysis to deliver intelligent, user-centric chatbot interactions.

Key Responsibilities

• Knowledge Base & Content Management
  • Gather, structure, and maintain content for chatbot knowledge bases
  • Collaborate with stakeholders to ensure information accuracy and relevance
• Chatbot Development & Training
  • Build, configure, and train AI chatbots across platforms
  • Continuously improve chatbot performance through testing and iteration
• Conversation & Flow Design
  • Design logical conversation flows, decision trees, and chatbot logic
  • Create clear flowcharts and conversation maps for complex user journeys
  • Apply best practices in conversational UX and NLP design
• Conversational Copywriting
  • Write natural, engaging, and on-brand chatbot dialogues
  • Ensure tone, clarity, and consistency across all chatbot interactions
• Analytics & Reporting
  • Produce churn, engagement, and performance reports
  • Analyze chatbot data to identify drop-off points and optimization opportunities
  • Recommend improvements based on user behavior and insights
• Customer Support & Operations
  • Support customer enquiries handled by the chatbot
  • Escalate issues and improve automation coverage where appropriate
• Cross-Functional Support
  • Support the project management team with chatbot planning and execution
  • Collaborate with product, marketing, and customer support teams

Required Skills & Qualifications

• Experience designing, building, or managing AI chatbots or conversational systems
• Strong understanding of conversational design and user intent modeling
• Ability to create logic flowcharts, decision trees, and structured conversation flows
• Excellent copywriting skills with a focus on conversational tone
• Analytical mindset with experience producing and interpreting performance reports
• Strong communication and collaboration skills
• Detail-oriented and user-focused approach to problem-solving

Preferred Qualifications

• Experience with chatbot platforms (e.g., Dialogflow, Botpress, Rasa, Intercom, Zendesk, or similar)
• Familiarity with NLP concepts and AI training workflows
• Experience supporting customer service or CX teams
• Background in UX writing, content strategy, or product design

Why Join Us

• Work on cutting-edge AI and conversational experiences
• Collaborate with cross-functional teams in a fast-growing environment
• Opportunity to shape how users interact with AI-powered systems

Application Instructions

Please apply for this position by submitting your text CV using InternSG. Kindly note that only shortlisted candidates will be notified.