Agent - Air Export Customer Service

Expeditors; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics firm in Singapore is seeking a bilingual candidate for a customer service role. You will provide exceptional service, manage freight bookings, and ensure compliance with regulations. Ideal applicants should have 3-5 years of experience and proficiency in English, alongside strong interpersonal and problem-solving skills. This position offers excellent benefits for full-time employees.

Benefits

Health plans: Medical and Accident Insurance

Training and development programs

Benefits compliant with local laws

Qualifications

• Minimum 3 to 5 years of relevant industry experience.
• Excellent written and spoken English.

Responsibilities

• Provide exceptional customer service to clients.
• Ensure timely freight booking and shipment monitoring.
• Handle air export shipment bookings.
• Maintain and update customer SOPs.
• Respond to customer complaints and inquiries.

Skills

Bilingual proficiency

Strong interpersonal skills

Excellent communication skills

Problem-solving skills

Proficient in computer use

Education

Tertiary education

Job description

Expeditors is a Fortune 500 Company with a global network offering a broad range of logistic services, including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. We hire the best in the industry, and our financial success reflects our people and culture.

Our motto, "You'd be surprised how far we'll go for you," exemplifies our core values: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

At the heart of Expeditors is professionalism, leadership, and a friendly environment that fosters an innovative, customer-service-oriented approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500 company
• Globally unified systems

We are seeking a bilingual candidate who is eager to grow, learn, and work in a fast-paced, professional, and dynamic environment.

The role involves providing exceptional customer service to internal and external clients, ensuring timely freight booking, shipment pickup, and monitoring/coordination.

• Answer all incoming calls promptly and politely.
• Handle all air export shipment bookings via different communication channels.
• Attend to customer inquiries and provide freight quotes via email as needed.
• Ensure accurate and timely data entry into ETMS (as required by OPA/Air Lateral).
• Comply with Pharmaceutical & Healthcare requirements per GDP/GDPMDS regulations.
• Provide flight details promptly and update customers on freight status.
• Obtain rate approvals from customers and raise F2F/BCR before shipment departure.
• Monitor shipments to ensure timely delivery and report delays or issues to relevant parties.
• Maintain and update customer SOPs.
• Understand customer profiles and handling requirements to ensure compliance and satisfaction.
• Respond promptly to customer complaints and inquiries, offering solutions or recovery actions.
• Build strong relationships with internal and external customers.
• Prepare and submit reports as required.
• Perform additional tasks delegated by supervisors or managers.

Minimum tertiary education with 3 to 5 years of relevant industry experience.

• Proficient in computer use and email communication.
• Strong interpersonal, communication, and problem-solving skills.
• Excellent written and spoken English.

We offer excellent benefits for full-time employees, including:

• Benefits compliant with local laws
• Health plans: Medical and Accident Insurance
• Training and development programs

All information will be kept confidential according to EEO guidelines.