Aftermarket Sales Engineer Ventilation

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment firm in Singapore is looking for a Sales Development professional to manage customer relationships and drive service contract sales. Responsibilities include identifying opportunities, developing proposals, and collaborating with technical teams to enhance service offerings. The ideal candidate will have strong communication skills and experience with CRM tools like Salesforce and HubSpot. This position offers a chance to grow within a dynamic environment focused on customer satisfaction.

Qualifications

• Proven experience in sales development or related field.
• Strong communication and relationship management skills.
• Ability to analyze market and installed base effectively.

Responsibilities

• Identify and close opportunities for service contracts.
• Maintain strong relationships to ensure customer satisfaction.
• Work with teams to design feasible service offerings.

Skills

Customer Relationship Management

Sales development

Market analysis

Technical coordination

CRM tools proficiency

Tools

Salesforce

HubSpot

Job description

Key Responsibilities

1. Sales Development

   • Identify, develop, and close opportunities for service contracts (preventive maintenance, extended warranty, remote monitoring, etc.).

   • Promote upgrade packages, system retrofits, and spare parts sales to maximize asset performance.

   • Develop tailored proposals that align with customer operational and financial goals.

2. Customer Relationship Management

   • Maintain strong relationships with existing customers to ensure contract renewals and satisfaction.

   • Conduct regular account reviews and site visits to assess service needs and upsell opportunities.

   • Serve as the customer’s key contact for all post‑sales service solutions.

3. Technical & Commercial Coordination

   • Work closely with service delivery, engineering, and technical teams to design feasible service offerings.

   • Prepare accurate quotations, tender responses, and service‑level agreements (SLAs).

   • Balance cost competitiveness with profit margin targets.

4. Market & Installed Base Analysis

   • Track installed equipment and analyze lifecycle stages to time service offerings.

   • Monitor competitors’ service offers and position your company’s unique value proposition.

   • Identify white‑space opportunities within existing accounts.

5. Sales Reporting & Forecasting

   • Manage pipeline using CRM tools (e.g., Salesforce, HubSpot).

   • Report on monthly service sales performance, renewal rates, and customer retention.

   • Provide market feedback for strategic planning and new service development.

6. Collaboration & Process Improvement

   • Collaborate with regional sales, technical service, and finance teams to streamline end‑to‑end customer experience.

   • Participate in service portfolio development based on customer feedback and market trends.

   • Support marketing initiatives such as service awareness campaigns and customer workshops.

Key KPIs

• Service contract renewal rate

• Aftermarket revenue growth

• Upsell/cross‑sell conversion ratio

• Customer satisfaction (CSAT/NPS)

• Quotation‑to‑order ratio

• Lead response time and pipeline accuracy

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [e-mail] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lee Jia Chian (Jayleen)
EA Personnel Reg No: R24124361