Aftermarket Sales Engineer (Flexi Hour/ACMV/Project Management) LT77

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Sales Development professional to manage service contracts and customer relationships. Responsibilities include identifying sales opportunities, maintaining client satisfaction, and collaborating with technical teams to enhance service offerings. This role requires strong communication skills and proficiency in CRM tools. Competitive compensations and growth opportunities are provided.

Responsibilities

• Identify, develop, and close opportunities for service contracts.
• Maintain strong relationships with existing customers for contract renewals.
• Work closely with service delivery and technical teams to design service offerings.
• Manage pipeline using CRM tools like Salesforce.

Job description

Key Responsibilities

Sales Development

• Identify, develop, and close opportunities for service contracts (preventive maintenance, extended warranty, remote monitoring, etc.).
• Promote upgrade packages, system retrofits, and spare parts sales to maximize asset performance.
• Develop tailored proposals that align with customer operational and financial goals.

Customer Relationship Management

• Maintain strong relationships with existing customers to ensure contract renewals and satisfaction.
• Conduct regular account reviews and site visits to assess service needs and upsell opportunities.
• Serve as the customer’s key contact for all post‑sales service solutions.

Technical & Commercial Coordination

• Work closely with service delivery, engineering, and technical teams to design feasible service offerings.
• Prepare accurate quotations, tender responses, and service‑level agreements (SLAs).
• Balance cost competitiveness with profit margin targets.

Market & Installed Base Analysis

• Track installed equipment and analyze lifecycle stages to time service offerings.
  Monitor competitors’ service offers and position your company’s unique value proposition.
• Identify white‑space opportunities within existing accounts.

Sales Reporting & Forecasting

• Manage pipeline using CRM tools (e.g., Salesforce, HubSpot).
• Report on monthly service sales performance, renewal rates, and customer retention.
• Provide market feedback for strategic planning and new service development.

Collaboration & Process Improvement

• Collaborate with regional sales, technical service, and finance teams to streamline end‑to‑end customer experience.
• Participate in service portfolio development based on customer feedback and market trends.
• Support marketing initiatives such as service awareness campaigns and customer workshops.