After Sales Support (Freight Forwarding)

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency located in Singapore is looking for a customer account manager. You will be the main contact for customer issues, responsible for cultivating relationships and ensuring proactive account management. The role includes preparing bids and providing strategic insights to enhance revenue. You will collaborate with various teams and assist in vendor sourcing. Candidates should have strong communication skills and the ability to work in a fast-paced environment.

Responsibilities

• Serve as the primary contact for addressing customer issues.
• Cultivate and strengthen relationships with customers.
• Contribute to bid preparation for customer engagements.
• Provide insights to enhance revenue.
• Collaborate on operational reviews and KPI assessments.
• Offer troubleshooting support to the global operations team.
• Resolve customer concerns within defined timelines.
• Work closely with various teams on operations.
• Update and uphold Standard Operating Procedures (SOPs).
• Assist in vendor sourcing to improve efficiency.

Job description

Responsibilities:

• Serve as the primary contact for addressing customer issues, ensuring proactive and effective account management.
• Cultivate and strengthen relationships with customers while fostering collaboration across different departments.
• Contribute to the preparation of bids, playing a role in the success of customer engagements.
• Provide insights to enhance revenue through strategic approaches aligned with existing business models.
• Collaborate with global accounts, participating in operational reviews and KPI assessments.
• Offer troubleshooting support and guidance to the global operations team.
• Swiftly escalate and resolve customer concerns within defined timelines.
• Work closely with various teams, including sales, customer service, billing, and operations.
• Update and uphold Standard Operating Procedures (SOPs) while sharing and promoting best practices.
• Assist in vendor sourcing initiatives aimed at reducing costs and improving operational efficiency.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No. 20C0270