After Sales Support Executive (Order Processing / Shipping / LC / Incoterms)

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking an experienced sales administrator. The role involves handling orders, coordinating shipments, and managing payments. The ideal candidate will hold a diploma and have at least 4 years of relevant experience, as well as proficiency in Microsoft Excel. The company offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Minimum 4 years of relevant experience in sales administration.
• Supervisory or leadership experience is an advantage.
• Proficient in Microsoft Excel, including VLOOKUP and Pivot Tables.

Responsibilities

• Handle and process orders from customers and distributors.
• Manage and follow up on back‑order processing.
• Prepare and process manual purchase orders.
• Coordinate shipments with warehouse and logistics teams.
• Liaise with Finance/Accounting regarding payments.
• Monitor outstanding receivables from customers.

Skills

Sales administration experience

Proficient in Microsoft Excel

Knowledge in LC & Incoterms

Education

Diploma in Business Administration or Mechanical Engineering

Job description

Job Descriptions

• Handle and process orders from customers and distributors, including system entry in RPMS and preparation of delivery documentation.
• Manage and follow up on back‑order processing with Head Office.
• Prepare and process manual purchase orders and shipping instructions for external vendors.
• Coordinate shipments with warehouse, logistics teams, and Head Office to ensure timely delivery.
• Prepare and maintain shipment‑related certificates and documentation.
• Liaise with the Finance/Accounting team regarding payments to Head Office and vendors.
• Monitor and follow up on outstanding receivables from customers and distributors.
• Review and investigate customer claims relating to shortages, incorrect supply, or defective items.
• Prepare and issue credit notes upon management approval.
• Provide administrative support by handling incoming calls and enquiries.
• Prepare order status updates, sales reports, and data presentations as required.
• Support and guide newly onboarded administrative staff to ensure effective training and knowledge transfer.
• Perform other duties as assigned to support business operations.

Requirements

• Minimum Diploma in Business Administration, Mechanical Engineering, or a related field.
• Min 4 years of relevant experience in sales administration; supervisory or leadership experience is an advantage.
• Good knowledge in LC & Incoterms.
• Proficient in Microsoft Excel, including VLOOKUP and Pivot Tables.

HOW TO APPLY

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg.

We regret only shortlisted candidates will be notified.

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