After-Sales Specialist (Mobile Devices)

AZURE SUMMIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology company based in Singapore is seeking an experienced professional for after-sales management. You will oversee the overall after-sales process for mobile products, handle inquiries, and ensure customer satisfaction. Ideal candidates have experience in the mobile phone industry and excellent communication skills. This role offers a chance to work closely with various technical teams and improve service standards.

Qualifications

• Experience in the mobile phone or consumer electronics industry preferred.
• Familiarity with smartphone hardware and troubleshooting processes.
• Responsible and detail-oriented, capable of handling after-sales issues independently.

Responsibilities

• Oversee the overall after-sales process for mobile products.
• Handle customers’ after-sales inquiries and feedback.
• Communicate with service centers, technical support, and suppliers.

Skills

Communication skills

Customer service mindset

Attention to detail

Data management

Tools

Microsoft Office

Job description

1. After-Sales Management: Oversee the overall after-sales process for mobile products, including customer complaints, repairs, returns, and warranty coordination.
2. Customer Service: Handle customers’ after-sales inquiries and feedback, provide professional and timely solutions, and ensure customer satisfaction.
3. Repair Coordination: Communicate closely with service centers, technical support teams, and suppliers to track inspection, repair, and return progress.
4. System & Documentation: Accurately record after-sales data (such as IMEI numbers, repair status, return records), and organize all related documents and reports.
5. Quality Feedback: Collect and analyze common product issues or customer feedback, and provide regular improvement suggestions to the product and technical teams.
6. Inventory & Logistics: Assist in managing spare parts, returned units, and repair logistics to ensure smooth operations and proper record-keeping.
7. Policy Compliance: Be familiar with and implement company and brand after-sales policies, warranty terms, and service standards to ensure compliance and consistency.
8. Reporting & Analysis: Prepare regular after-sales reports, including repair rates, return rates, and customer satisfaction metrics, to support management decision-making.

Requirements:

• Experience in the mobile phone or consumer electronics industry preferred.
• Familiarity with smartphone hardware, systems, and common troubleshooting processes.
• Excellent communication skills, patience, and a strong customer service mindset.
• Proficient in Microsoft Office (Excel, Word, etc.) and basic data management.
• Responsible, detail-oriented, and capable of handling after-sales issues independently while coordinating multiple parties.