After-sales Service Manager (APAC)

LANDI INTERNATIONAL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading firm in after-sales services based in Singapore is seeking an After-Sales Service Manager to enhance service and warranty operations across the APAC region. The ideal candidate will manage after-sales networks, resolve quality issues, and optimize service processes. Required qualifications include a Bachelor's degree, strong technical understanding, and expertise in after-sales management. Experience with vendor relations and project management is essential.

Qualifications

• Proven experience in after-sales management or operations management.
• Self-driven with excellent organizational and time management skills.
• Experience in vendor selection, onboarding, and performance monitoring.

Responsibilities

• Build and expand a comprehensive after-sales network.
• Lead efforts to resolve quality issues in products or services.
• Assess and optimize after-sales processes for efficiency.

Skills

Strong technical understanding of product architecture

Project management skills for service center rollouts

Analytical mindset to interpret KPIs

Customer-centric approach to service

Fluent in English; Chinese is a plus

Education

Bachelor's degree in Business Administration or related field

Job description

Job Overview

We’re seeking a proactive and technically skilled After-Sales Service Manager to lead and enhance our service and warranty operations across the APAC region. Based in Singapore, you will play a key role in building a robust after‑sales network, improving service processes, and ensuring customer satisfaction. You will also be responsible for optimizing workflows that support our mission to strengthen the overall operations department. Your contributions will be vital to the long‑term success of LANDI’s products and services.

Key Responsibilities

After Sales Network Development

• Build and expand a comprehensive after‑sales network to ensure timely support for LANDI's warranty policy.
• Establish and manage relationships with service partners and authorized service centers.
• Adapt the After Sales Network to each country and vertical requirement.

Quality Issue Management

• Lead efforts to identify and resolve quality issues in LANDI’s products or services.
• Collaborate with cross‑functional teams to investigate and address customer complaints and feedback.

Process Optimization

• Assess and optimize after‑sales processes, including repair and replacement procedures, spare part supply to increase efficiency and reduce turnaround time.
• Implement best practices to enhance the overall customer experience.

Training and Development

• Provide training and guidance to the after‑sales service partners on LANDI's warranty policy and quality standards.
• Ensure that the team is well‑equipped to deliver high‑quality service.

Data Analysis and Reporting

• Utilize data and customer feedback to identify trends and areas for improvement in after‑sales service.
• Generate regular reports and present findings to the management.

Cross‑Functional Collaboration

• Collaborate closely with various departments, including product development, customer support, and procurement, to drive continuous improvement and alignment with organizational goals.

Warranty Policy Implementation

• Ensure that LANDI’s warranty policy is effectively implemented and communicated to customers and service partners.
• Oversee warranty claims and returns processes to meet customer expectations.

Key Skills

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in after‑sales management, quality assurance, or operations management.
• Strong technical understanding of product architecture and repair requirements.
• Proven ability to define and optimize service processes across regions.
• Self‑driven with excellent organizational and time management skills.
• Fluent in English (spoken and written); Chinese is a plus.
• Solid project management skills for service center rollouts and upgrades.
• Experience in vendor selection, onboarding, and performance monitoring.
• Analytical mindset with the ability to interpret KPIs and drive improvements.
• Customer‑centric approach to service delivery.
• Skilled in creating technical documentation and training materials.
• Familiarity with regulatory and warranty policies across APAC.
• Bonus: Knowledge of electrical and telco certifications and import regulations in APAC countries.