After-Sales Service Engineer

RMA CONSULTANTS PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology consultancy in Singapore is seeking an engineer to provide on-site installation guidance, technical support, and customer training. The ideal candidate will have a Bachelor's degree in Mechatronics or Electrical Engineering, be fluent in Chinese and English, and possess solid knowledge of electrical circuits. This position offers an opportunity to enhance customer satisfaction through excellent service.

Qualifications

• Fluent in both Chinese and English for customer interaction.
• Solid knowledge of electrical circuits and safety standards.
• Experience in after-sales service or technical support.

Responsibilities

• Provide installation guidance and maintenance for customers.
• Respond to customer needs and provide technical support.
• Conduct inspections to ensure stable product operation.
• Assist customers with training on product usage.

Skills

Fluent in Chinese

Electrical circuit knowledge

Customer service awareness

Troubleshooting

Education

Bachelor's degree in Mechatronics/Electrical Engineering

Job description

JOB SCOPE

• Provide on-site installation guidance, debugging, and maintenance for customers.
• Respond quickly to customer needs, providing technical fault diagnosis, troubleshooting, and solutions.
• Conduct regular inspections of customer equipment to ensure stable product operation.
• Assist customers with product usage training to enhance customer satisfaction.
• Collaborate closely with sales and product teams to feedback market and customer needs.
• Write after-sales service reports and comply with the company's standardized after-sales service process system.

SKILL REQUIREMENTS

• Bachelor\'s degree, graduated from practical colleges; major in Mechatronics/Electrical Engineering and Automation or related fields.
• Fluent in both Chinese and English communication. Proficiency in Chinese is preferred to liaise and interact Chinese speaking clients and customers.
• Possess solid professional knowledge in electrical circuits, industrial power supply systems, power equipment principles, and understand electrical safety standards and regulations.
• Ability to work independently, with relevant work experience in after-sales service, technical support, or on-site debugging. Possess abilities in troubleshooting, installation and deployment, maintenance, and customer training.
• Excellent cross-cultural communication and customer service awareness, able to clearly understand and express customer demands, promote problem solving, and maintain good customer relationships.

We Welcome:

• Senior Engineers
• Experienced Engineers
• Outstanding Fresh Graduates

If you are keen to know more about this role, please email Alicia at [e-mail] and send your resume in MS Word format. Note that only shortlisted candidates will be contacted.

BOYA (EA Regn No: R25158489)

RMA Consultants Pte Ltd (EA Licence No: 93C4403)