After Sales Advisor - Automotive (5.25 days)

WECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Une entreprise de services à la clientèle à Singapour recherche un(e) Customer Service Executive pour surveiller les métriques de service, analyser les retours clients et conduire des initiatives d'amélioration. Le candidat idéal aura de bonnes compétences en gestion de la qualité et capacité à travailler sur divers processus. Ce rôle est essentiel pour renforcer la satisfaction client et l'efficacité des équipes.

Responsibilities

• Monitor service metrics to improve standards.
• Analyse customer feedback for service gaps.
• Prepare reports based on customer insights.
• Execute initiatives to enhance customer relationships.
• Support process improvements for efficiency.

Job description

Job Summary

5 days + Alternative half Sat

The Customer Service Executive manages service quality across multiple brands by tracking key performance metrics such as NPS and CSI. The role involves analysing customer feedback, driving improvement initiatives, and supporting front-line teams to enhance customer satisfaction.

Key Responsibilities

• Monitor Service Metrics: Track NPS and CSI results to maintain and improve service standards.
• Analyse Customer Feedback: Identify service gaps from surveys and escalations, and implement corrective actions.
• Reporting: Prepare regular reports and recommendations based on customer insights and performance data.
• Customer Engagement: Execute customer delight initiatives and programmes to strengthen relationships.
• Process Improvement: Support continuous improvement by reviewing and refining service processes for better efficiency and compliance.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

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