Aesthetic Consultant

ZEST AESTHETICS AND WELLNESS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading wellness clinic in Singapore is seeking a Customer Service and Treatment Consultant to provide quality consultations and treatments. The role includes managing client appointments, performing aesthetic procedures, and ensuring exceptional customer service. Applicants should have experience in customer service, knowledge of treatments, and a commitment to safety and quality in service delivery.

Qualifications

• Experience in customer service and consulting is required.
• Knowledge of aesthetic treatments and operational procedures essential.
• Ability to up-sell and provide superior service.

Responsibilities

• Consult clients and recommend quality treatments.
• Manage and maintain client appointments.
• Record and reconcile clinic transactions.
• Perform and consult on various aesthetic treatments.
• Comply with health and safety standards.

Skills

Customer service

Consultation on treatments

Appointment management

Upselling and cross-selling

Safety compliance

Job description

Primary Objective of the Role

This position is responsible for consulting clients and recommending quality treatments. Additional, customer service to clients and assisting in the day-to-day operations of the clinic.

Responsibilities - Key Duties

Customer Service

• Working as part of a high performing team, ensure customers are your priority at every point of contact: Telephone conversations, Reception,Treatments
• Treat every customer genuinely with care regarding their concerns and treatment results
• Manage and maintain client appointments and information
• Follow our mission to create tailored beauty results for everyclient
• Ensure all customers information are current and accurate

Clinic Operations

• Record and reconcile all transactions: Credit Card Payments, Cash,Gift cards
• Report discrepancies
• Maintain clinic rooms and reception
• Perform opening and closing procedures
• Manage stock and consumer items and replenish as required

Treatments

• Focus on upselling and cross-selling: Promotions, Pre-paymentoptions
• Consult with clients regarding treatments, risks, pre and post careand elevate for a second opinion if necessary
• Conduct treatments including but not limited to; LED, Laser HairRemoval, Laser Skin Treatments, Skin Treatments, Body Treatments (optional)
• Discuss pre and post care with clients
• Current knowledge of payment and/or promotions
• Superior treatment service every time to the treatment guidelines
• Treatments are performed safely to guidelines at all times
• Laser skin treatments including, skin rejuvenation, skin tightening,vaginal tightening, hair growth, superficial vascular lesion treatment, superficial pigmented lesion treatment, flushing, acne and acne scar treatments.
• Skin treatments include skin peels, signature facial treatments, BBL skin tightening, microneedling, dermal rolling, and needless skin boosters.

Work Health and Safety

• Comply with all work health and safety standards
• Report all hazards, incidents and injuries immediately to yourclinic manager

General

• Comply with all company policies and procedures
• Attend trainings from time to time
• Assist with ad hoc duties as required
• Read all company materials and communications ensuring qualityservice delivery
• Policy and procedure compliance