Aesthetic Clinic Manager

HWS MEDICAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore is seeking an experienced Clinic Manager to lead operations and drive revenue growth in an aesthetic clinic environment. The ideal candidate should have 3–5 years of management experience in a medical clinic, strong leadership abilities, and a passion for premium service. This role requires overseeing operations, ensuring compliance, and enhancing customer experiences across multiple clinics.

Qualifications

• Minimum 3–5 years’ experience managing an aesthetic or medical clinic.
• Strong understanding of aesthetic procedures, clinic compliance, and workflows.
• Excellent communication, leadership, and problem-solving skills.

Responsibilities

• Cultivate, manage, and convert leads into revenue.
• Oversee day-to-day operations in an aesthetic clinic environment.
• Drive patient retention through exceptional service standards.

Skills

Leadership

Sales strategies

Operational management

Customer service

Data-driven decision making

Job description

The Ogee Clinic is expanding, and we are looking for an experienced Clinic Manager to lead, manage, and scale our operations with excellence. This role is ideal for someone who understands the inner workings of an aesthetic clinic and has successfully grown clinic revenue and expanded clinic operations.

Key Responsibilities

Business Growth & Sales

• Cultivate, manage, and convert leads into revenue
• Lead and coach sales and frontline team to achieve monthly revenue KPIs
• Develop and execute sales strategies to meet clinic performance targets
• Spearhead and/or support new treatment launches and promotional initiatives

Clinic Operations & Technical Expertise

• Oversee day-to-day operations in an aesthetic clinic environment
• Manage clinic workflows, patient scheduling, and operational SOPs
• Ensure proper equipment maintenance, calibration, and servicing schedules
• Oversee product inventory, stock planning, procurement, and logistics
• Ensure compliance with licensing, safety regulations and internal SOPs

Customer Experience

• Uphold service quality and patient satisfaction benchmarks
• Drive patient retention through exceptional service standards
• Monitor feedback loops, resolve escalations, and uphold high satisfaction levels
• Work closely with doctors, therapists and management to maintain seamless care

Expansion & Multi-Clinic Management

• Ability to oversee cross-clinic operations, staff training, and performance KPIs
• Contribute to strategic planning and execution for clinic expansion
• Prior experience in scaling (eg. from 1 clinic to managing 3–5 clinics) will be a highly-regarded bonus

Requirements

• Minimum 3–5 years’ experience managing an aesthetic or medical clinic
• Strong understanding of aesthetic procedures, clinic compliance, and workflows
• Proven ability to lead teams, grow revenue, and scale operations
• Excellent communication, leadership, and problem-solving skills
• Sales-driven, patient-first mindset with a passion for premium service delivery
• Operationally sharp
• Data-driven, system oriented and highly organised