Advertising Product Support Specialist for Customer Success

Accenture; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading global professional services company in Singapore is looking for a Customer Support Specialist. The role includes developing expertise in product support, investigating advertising issues, and facilitating a high-end customer experience. Ideal candidates should have at least one year of experience in customer service and possess excellent communication skills. This includes working on a shifting schedule and mentoring team members to improve existing processes.

Qualifications

• Minimum of 1 year of experience in Customer Service/Call Centre.
• Excellent oral and written communication skills are required.
• Ability to rapidly assess, analyze, and resolve issues.

Responsibilities

• Develop deep knowledge within a complex product group.
• Investigate and prioritize advertising issues.
• Own tasks end-to-end until they are assigned to specialists.

Skills

Customer Service

Communication skills

Problem solving

Teamwork

Technical aptitude

Critical thinking

Education

Diploma holder

Job description

A leading global professional services company in Singapore is looking for a Customer Support Specialist. The role includes developing expertise in product support, investigating advertising issues, and facilitating a high-end customer experience. Ideal candidates should have at least one year of experience in customer service and possess excellent communication skills. This includes working on a shifting schedule and mentoring team members to improve existing processes.