Admissions & Pre-Op Patient Service Lead

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is seeking a Patient Service Associate Executive to lead a team in providing exceptional customer service at the admission centres. Responsibilities include managing staff schedules, training team members, and addressing service feedback. Candidates should have a diploma and experience in customer service, with knowledge of SAP being an advantage. This role requires working flexible hours during weekdays.

Qualifications

• 2 years of frontline customer service experience or 7 years for candidates with GCE 'O' / 'N' Level.
• Able to work staggered hours between 6.30am and 6.30pm on weekdays.

Responsibilities

• Lead a team to deliver professional customer service.
• Manage staff rostering, coaching and training team members.
• Assist in handling service feedback and resolving operational issues.

Skills

Excellent interpersonal skills

Customer-oriented

Attention to detail

Education

Diploma in any discipline or GCE 'O' / 'N' Level

Tools

SAP system

Job description

A healthcare institution in Singapore is seeking a Patient Service Associate Executive to lead a team in providing exceptional customer service at the admission centres. Responsibilities include managing staff schedules, training team members, and addressing service feedback. Candidates should have a diploma and experience in customer service, with knowledge of SAP being an advantage. This role requires working flexible hours during weekdays.