Administrative Support Staff (CDAC @ SengKang)

Chinese Development Assistance Council; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A community service organization in Singapore is looking for a candidate to manage the operations of a service centre, providing assistance to clients with program registrations and inquiries. Proficiency in English and Mandarin is essential, along with strong team skills and a service-oriented mindset. This role requires managing administrative tasks and promoting various programs to the community.

Qualifications

• Proficient in serving English and Mandarin-speaking clients.
• Competent in Microsoft Office and email applications.

Responsibilities

• Open and closing of centre.
• Performing counter duties and answering of enquiries.
• Assisting clients with registration of programmes and application for assistance schemes.
• Performing administrative and clerical duties.
• Promoting CDAC programmes and recruiting participants.
• Preparing rooms and materials for centre activities.
• Following up with attendance for centre activities.
• Handling walk-in donations.

Skills

English communication skills

Mandarin communication skills

Proficient in Microsoft Office

Email applications

Job description

CDAC centres are strategically located island-wide to better serve students, workers and families. We aim to provide its services and programmes to the community near their homes.

Location

CDAC@ Sengkang

321B Anchorvale Dr, #01-196, Singapore S542321

24-hour work week, including weekends.

From January to October, the work hours are as follows:

• Tuesday: 4:45 PM to 9:30 PM
• Wednesday: 12:15 PM to 9:30 PM
• Thursday: 4:45 PM to 9:30 PM
• Saturday: 9:45 AM to 5:00 PM

From November to December, the work hours are adjusted to:

• Tuesday: 2:15 PM to 7:00 PM
• Wednesday: 9:45 AM to 7:00 PM
• Thursday: 2:15 PM to 7:00 PM
• Saturday: 9:45 AM to 5:00 PM

Reporting to the team supervisor, the job scope is as follows:

• Open and closing of centre
• Performing counter duties and answering of enquiries
• Assisting clients with registration of programmes and application for assistance schemes
• Performing administrative and clerical duties such as collection of programme fees, data entry, centre maintenance and general housekeeping
• Promoting CDAC programmes and recruiting participants
• Preparing rooms and materials for centre activities
• Following up with attendance for centre activities and calling of absentees
• Preparing incident reports where applicable
• Handling walk-in donations
• Covering duties when necessary and any other ad hoc duties

Requirements

Technical Skills

1. Proficient in serving English and Mandarin-speaking clients.
2. Competent in Microsoft Office and email applications.

Core Competencies

1. Service-oriented mindset.
2. Strong team player.
3. Passion for working in the social service sector.

Preferred Attributes

1. Pleasant personality.
2. Prior experience in customer service.
3. Ability to multi-task effectively.