Administrative Executive (Salaries & Pensions) - Govt/Mon-Fri - LXY

APBA TG Human Resource Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A human resource solutions provider in Singapore is seeking an Admin Executive to support the Salaries & Pensions Team. The role involves document processing, data entry, and customer service to government pensioners. Candidates should have a Diploma qualification and strong communication skills. This position requires meticulousness and the ability to work independently in a fast-paced environment.

Qualifications

• Minimum Diploma qualification.
• Prior experience in customer service or administrative support preferred.
• Meticulous, resourceful, and able to work independently.

Responsibilities

• Print and prepare Pensioner’s Handbooks and forms for mailing.
• Receive completed forms from pensioners and assist with updates.
• Collate and record pensioner responses accurately.
• Contact pensioners for clarifications on details.
• Verify accuracy of letters and documentation.

Skills

Customer service

Stakeholder engagement

Communication skills

Interpersonal skills

Education

Diploma qualification

Job description

Position Title: Admin Executive (Salaries & Pensions)
Working Hours:

• Monday to Thursday: 9:00am – 6:30pm

• Friday: 9:00am – 6:00pm
  (Flexi-hours can be arranged with reporting officer)

About the Role

We are seeking a meticulous and service-oriented individual to join the Salaries & Pensions Team. The successful candidate will play an important role in supporting the team’s service delivery to government pensioners through document processing, correspondence, and administrative support.

Key Responsibilities

• Document Preparation & Distribution: Print and prepare Pensioner’s Handbooks, letters, and forms for mailing.

• Reception & Form Collection: Receive completed forms from pensioners (walk-in and post) and assist them with updates to personal information.

• Data Entry & Tracking: Collate and record pensioner responses accurately in spreadsheets or internal systems.

• Follow-up Communication: Contact pensioners for clarifications or missing details to ensure accurate records.

• Correspondence Management: Verify accuracy of letters and documentation; record mailing details and ensure timely dispatch.

Requirements

• Minimum Diploma qualification.

• Prior experience in customer service, stakeholder engagement, or administrative support preferred.

• Meticulous, resourceful, and able to work independently in a fast-paced environment.

• Strong communication and interpersonal skills.