Administrative, Classroom Planning and Scheduling

NTUC LearningHub; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading educational institution in Singapore is looking for a professional to coordinate classroom planning and scheduling. The role involves scheduling classes, ensuring administrative tasks are completed promptly, and conducting data analysis for resource optimization. Candidates should possess strong planning skills, be proficient in Microsoft Excel and Outlook, and be team players. Prior experience with Power BI and Microsoft Power Platforms is preferred.

Qualifications

• Strong planning and coordination skills essential.
• Proficiency in Microsoft Excel and Outlook is required.
• Ability to work effectively as part of a team.

Responsibilities

• Coordinate resources for class scheduling.
• Ensure timely completion of administrative activities.
• Perform data-driven analysis for resource optimization.

Skills

Planning and coordination skills

Proficient in Microsoft Excel

Proficient in Microsoft Outlook

Team player

Analyzing reports from Power BI

Using Microsoft Power Platforms

Job description

Administrative, Classroom Planning and Scheduling

Coordinate resources such as Classrooms, Trainers and Equipment/Props to schedule classes so classes can be conducted:

Schedule classes throughout the year for each product type under their purview.

Coordinate resources (e.g. venue/license/trainers/equip) to schedule classes.

Track and monitor enrolment rates.

Respond, monitor and follow up on un-planned scheduling requests.

Monitor and report on utilisation rate, cancellations and sufficiency of capacity.

Work with stakeholders to inform learners on class postponement or cancellations.

Ensure administrative activities are completed timely:

Course code creation in the system.

Processing of payment to Trainers (honorarium) and Partnership Fees.

Assignment/Un-assignment of Zoom licenses to virtual-led Trainers.

Submit any reports (as required)

Perform data-driven analysis to support stakeholders in optimise resources:

Classify courses based on slow/fast movers, and evergreen demand.

Analyse trends to determine sufficiency of resources/capacity.

Analyse trends to determine and optimise utilisation by time periods and venues.

Perform cost-benefit analysis to prioritise resource allocations.

Perform forecasting to ensure schedules closely matches market demand.

Manage Stakeholders

Participate in weekly class review discussions.

Review S&OP data trends to advise Product Managers on adjusting schedules.

Communicate with stakeholders to provide prompt and relevant updates.

Review feedback from internal stakeholders on planning and scheduling improvements

Support Product and Services Improvements

Conduct frequent reviews of trainer and equipment availability with Heads of Product.

Conduct frequent reviews of classroom capacity with Head of Planning & Scheduling.

Conduct frequent reviews of customer needs with Account or Sales Managers.

Provide feedback to internal stakeholders.on venues, service delivery and trainers.

Provide feedback to internal stakeholders on take-up rates and cancellations.

Requirements

Good planning and coordination skills.

Proficient in Microsoft Excel and Outlook.

Team player.

Other Preferred Attributes:

Prior experience reading/analysing reports from Power BI or Tableau.

Prior experience using Microsoft Power Platforms (Power Automate, Power Apps, SharePoint).