Administrative Assistant

People Profilers Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare staffing agency in Singapore is seeking an experienced administrative professional for their Home Personal Care service. The role involves performing administrative tasks, liaising with partners, processing eligibility assessments, and managing client onboarding. Candidates should possess at least 3 years of experience in administration and proficiency in Microsoft Office. Strong organizational skills and a positive attitude are essential for success in this position. The salary range is between $1820 and $3044.

Qualifications

• Minimum 3 years of experience in administrative work.
• Working experience in Healthcare industry will be advantageous.

Responsibilities

• Perform administrative work for the Home Personal Care (HPC) service.
• Liaise with outsource partners for service quality assurance.
• Process Eligibility Assessment (EA) forms timely.

Skills

Proficient in Microsoft Office

Good telephone etiquette

Ability to multi-task

Organized and meticulous

Friendly and helpful attitude

Education

GCE O' / A' Levels or Diploma

Job description

Responsibilities

• Performs administrative work for the Home Personal Care (HPC) service, which may include, but are not limited to the following tasks: Administration of HPC service tasks.
• Liaises with outsource partners supporting the HPC service, quality assurance, service improvement, monitoring of fulfilment rate, incident reporting and feedback management.
• Processes the Eligibility Assessment (EA) forms and other relevant documents submitted by clinicians in a timely manner, and submits the materials to the outsource partners to ensure seamless communication.
• Work closely with outsourced partners to provide patient information and facilitate the scheduling of visits.
• Contacts HPC clients to address their queries or concerns, including complaints and feedback.
• Maintains a database of all HPC referrals and admitted HPC clients.
• Ensures billing reports for partners are accurate before payment.
• Submits attendance information to the ILTC portal for service subvention claims.
• Supports the Executive in managing and implementing any changes to HPC's service requirements.
• Onboards and admits referred clients within service requirement, such as explaining to patient or next‑of‑kin and completing documentation including Service Contract, financial counselling, consent for the use of Personal Data, and timely documentation in electronic medical record system.
• Rosters and oversees HPC staff schedules, fulfilment and performance.
• Supports other administrative services such as home medical, home therapy or home nursing, call centre, referral submission and surgical store when required.
• Undertakes any other duties as requested by the reporting officer.

Qualifications

• GCE O' / A' Levels or Diploma
• Minimum 3‑year experience in administrative work
• Working experience in Healthcare industry will be advantageous
• Proficient in Microsoft Office
• Possess good telephone etiquette and positive attitude
• Ability to multi‑task, helpful, friendly, takes initiative to improve services
• Organized, meticulous, and responsible with tasks entrusted
• Salary range: $1820 – $3044
• Working Hours: Mon to Fri: 8am to 5.30pm

Job ID: 6377WR

People Profilers Pte Ltd
20 Cecil Street, #08‑09, Plus Building, Singapore 049705
Tel: [phone]
EA Licence Number: 02C4944
EA Registration Number: R1108448
EA Personnel: Tan Lili Gesse