Administration Supervisor

PGSG PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A sports coaching company in Singapore is seeking an Administrative Supervisor to manage student interactions and streamline booking processes. The ideal candidate will oversee lesson schedules, promote services, and handle payments in a dynamic environment. Responsibilities include maintaining operational readiness and ensuring a welcoming atmosphere for clients. Prior experience in administration and customer service is essential for success in this role.

Qualifications

• Proficient in managing bookings and customer interactions.
• Experience in handling administrative and bookkeeping tasks.
• Ability to create a welcoming environment for customers.

Responsibilities

• Act as the first point of contact for students.
• Manage lesson bookings, schedules, and cancellations.
• Upsell lesson packages and process payments.

Job description

Administrative Supervisor

At GOLFTEC Singapore, we specialize in golf coaching and custom fitting of equipment utilizing state of the art indoor technologies.

We are looking for an Administrative Supervisor who can:

• Act as the first point of contact, welcoming students and creating a positive customer experience.
• Manage lesson bookings, practice schedules, rescheduling, and cancellations using our booking system.
• Promote and upsell lesson packages, practice options, and other services to maximize student engagement.
• Process payments, issue invoices, and manage student accounts.
• Ensure the center is ready for operation each day by completing opening and closing checklists, including training bay and equipment readiness.
• Handle administrative functions such as vendor payments, insurance cover, MOM (Ministry of Manpower) interactions, and bank transactions.
• Perform simple bookkeeping and provide accounting, HR, and operational support to the manager.
• Maintain a clean, professional, and welcoming environment, including training bays and office areas.
• Respond to, resolve, or elevate customer issues such as claims, scheduling conflicts, or last‑minute cancellations.
• Assist with other tasks and projects as assigned by the manager.