Admin Executive (Quality Assurance)

SKILLS DEVELOPMENT ACADEMY PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A reputable education provider in Singapore is seeking an Admin Executive for the Quality Assurance Team. This role involves verifying sales transactions and ensuring customer understanding of course enrollments. The ideal candidate should possess a diploma, with proven customer service experience and excellent communication skills. Responsibilities include conducting outbound calls, documenting outcomes, and collaborating with various departments to ensure compliance and quality standards. This full-time position offers a salary range of $3,000.00 - $5,000.00 along with benefits.

Benefits

Annual bonuses

Medical and Dental Benefits

14 days Annual Leave

Qualifications

• Minimum Diploma in any field or its equivalent.
• Proven experience in customer service, telemarketing, or a related field.
• Excellent communication and interpersonal skills.
• Strong attention to detail.

Responsibilities

• Conduct outbound calls to customers following sales transactions.
• Verify customer understanding and agreement to purchase terms.
• Document customer interactions and verification outcomes.
• Report discrepancies in sales transactions.

Skills

Excellent communication skills

Attention to detail

Customer service experience

Proficiency in CRM software

Education

Minimum Diploma in any field or its equivalent

High school diploma

Tools

MS Office

Job description

Admin Executive (Quality Assurance Team)

• Work Location: 158 Kallang Way, Singapore 349245

• Job Type: Full-Time,Permanent

• Basic Salary: $3,000.00 - $5,000.00 (with additional annual bonuses, Annual Leaves 14 days, Medical and Dental Benefits

• Working Hours: 5 days work week, rostered including weekends (individuals would receive either weekdays or weekends off, rostered based on company's schedule)

Position Overview:

The Admin Executive (Quality Assurance) is responsible for verifying sales transactions and ensuring customers fully understand their course enrolments. This role conducts outbound verification calls, confirms customer eligibility and agreement to purchase terms, and accurately documents all outcomes.

The role also supports customer and internal enquiries, flags discrepancies or irregularities in sales transactions, and works closely with the sales team and other departments to ensure compliance, quality standards, and a positive customer experience.

Job Description:

• Conduct outbound calls to customers following sales transactions.

• Verify the legitimacy of each sale and ascertain customer understanding and agreement to the terms of purchase.

• Ensure that customers meet all prerequisites and qualifications for the courses or services purchased.

• Accurately document customer interactions and verification outcomes.

• Report any discrepancies or unusual patterns in sales transactions to the Sales Verification Manager.

• Provide clear and concise information to customers regarding their purchase and any prerequisites required.

• Address customer queries and concerns professionally, ensuring a high level of customer satisfaction.

• Support enquiries from internal and external stakeholders.

• Ensure compliance with company policies and procedures during the verification process.

• Participate in quality assurance initiatives to improve the verification process and customer experience.
  Work closely with the sales team to provide feedback on customer interactions and potential areas of improvement in the sales process.

• Collaborate with other departments as necessary to resolve customer issues or discrepancies.

Requirements:

• Minimum Diploma in any field or its equivalent.

• Proven experience in customer service, telemarketing, or a related field.

• Excellent communication and interpersonal skills.

• Strong attention to detail and ability to accurately record information.

• Proficiency in CRM software and MS Office.

• Ability to handle sensitive information confidentially.

• High school diploma; further education or certification is a plus.