Admin Executive (Project & Customer Service)

ASIS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A dynamic service company in Singapore is seeking an Admin Executive (Project & Customer Service). The role involves managing service requests, coordinating logistics, and ensuring customer satisfaction. The ideal candidate has 1-3 years of experience in customer service and is organized and tech-savvy. Enjoy growth opportunities and a vibrant workplace culture.

Benefits

Competitive salary

Performance bonuses

Benefits

Qualifications

• 1-3 years in customer service, dispatch, or coordination; technical/field service background is a plus.
• Proactive, patient, and passionate about helping others.

Responsibilities

• Manage incoming service requests with professionalism and urgency.
• Maintain service contracts and ensure we meet SLAs.
• Coordinate incoming/outgoing project shipments and spare parts.

Skills

Superb communication

Problem-solving mindset

Organized multitasker

Tech-savvy

Education

Diploma or degree in any field

Tools

CRM tools

Excel

Job description

Are You a Customer Service Star?

Do you thrive in a fast-paced environment where no two days are the same? Are you passionate about solving problems, coordinating teams, and ensuring top‑notch customer satisfaction? If so, we want YOU to join our team as a Admin Executive (Project & Customer Service)!

Your Role & Impact:

As the backbone of our service operations, you’ll be the key link between our customers, field engineers, and project teams. Your mission? To keep everything running smoothly—from handling urgent service calls to ensuring projects stay on track and customers stay happy.

What You’ll Do:

📞 Be the Voice of Our Customers

• Manage incoming service requests with professionalism and urgency.
• Assign field engineers efficiently and track response times.
• Provide first‑line support, resolving issues or escalating when needed.

📑 Keep Things Organized & On Track

• Maintain service contracts and ensure we meet SLAs (Service Level Agreements).
• Document project details accurately and help hit monthly billing targets.
• Prepare reports on service performance and customer feedback.

🚚 Master of Logistics

• Coordinate incoming/outgoing project shipments and spare parts.
• Work with suppliers and internal teams to avoid delays.

Who We’re Looking For:

✔ Experience: 1‑3 years in customer service, dispatch, or coordination (technical/field service background is a plus!).

✔ Skills That Shine:

• Superb communication (you’re friendly, clear, and professional).
• Problem‑solving mindset (you think fast and act faster).
• Organized multitasker (you juggle tasks like a pro).
• Tech‑savvy (comfortable with CRM tools, Excel, or similar).
  ✔ Personality: Proactive, patient, and passionate about helping others.
  ✔ Education: Diploma or degree in any field—your attitude matters more!

Why You’ll Love Working Here:

✨ Growth Opportunities: Learn, develop, and advance in a supportive team.
✨ Impact Every Day: Your work keeps customers happy and operations smooth.
✨ Great Perks: Competitive salary, performance bonuses, and benefits.
✨ Vibrant Culture: Collaborative, dynamic, and fun workplace.

Ready to Shine? Apply Now!