Admin Executive (Operation Dept.)

CWCS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading cleaning service provider in Singapore is seeking an Operations Administrator to ensure smooth daily operations, manage client communications, and oversee recruitment. The ideal candidate has at least 1 year of relevant experience, strong organizational skills, and proficiency in Microsoft Office. This role involves close coordination with the operation team and requires attention to detail and multitasking abilities.

Qualifications

• 1 year of experience as an operations administrator or similar position.
• High attention to detail and a results-driven approach.
• Ability to pay meticulous attention to details.

Responsibilities

• Ensure daily operations run smoothly.
• Respond promptly to client inquiries & complaints.
• Manage the recruitment process for the operations department.

Skills

Strong organizational skills

Excellent communication skills

Attention to detail

Proficiency in Microsoft Office

Analytical and problem-solving skills

Ability to multitask

Education

"O" Level and above

Tools

Data management software

Job description

Work Day:

6 days work week

Mon to Sat in Office - Able to work shift (Anything arise, needed to closely monitor and coordinate with the Operation Team at anytime)

Responsibilities:

• Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, messages Chat / SMS, emails, walk-ins).
• Ensure daily operations run smoothly. Responsible for looking after the various aspects of operations like quality control, logistics and employee arrangement.
• Manpower deployment and scheduling to help develop cleaning service operations work plans in line with contract standards and requirements.
• Attend meetings, respond to customer feedback for expeditious closure of feedback.
• Maintaining a positive, empathetic, and professional attitude toward clients at all times
• Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support.
• To arrange floater or cleaner jobs schedule and monitor cleaning standard.
• Managing the maintenance of office and facility equipment and solutions.
• Packing equipment and solutions
• Providing administrative support to other departments or projects as needed.
• Oversee and manage the recruitment process for operation department, ensuring a constant flow of new staff joining the company.
• Maintain strong relationships with clients and ensure their satisfaction with the services provided.
• Assist in any ad hoc duties assigne

Requirements:

• "O" Level and above
• 1 years of experience as an operations administrator or in a similar position.
• Strong organizational and administrative skills.
• Excellent communication skills, both written and verbal.
• High attention to detail and a results-driven approach
• Ability to pay meticulous attention to details
• Proficiency in Microsoft Office and data management software.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to multitask, proactive, minmum monitoring to complete tasks and closely follows-up